353 results matched your search criteria
Esigning process not translating to French
Forum topic
OneSpan Sign
Our OneSpan account is customer-facing and we support French speaking customers. Most of the signing process translates to French properly expect the 'Thank You' message attached.
Search a package by transaction name
Forum topic
Intelligent Adaptive Authentication
Hi, In OneSpan portal we can search a transaction by transaction name. (I have attached a screen shot) Is there any api in SDK which allows us to search a package by Transaction name?   Thanks, Kamran  
Error: Cannot process document. Please make sure your document does not contain any embedded files.
Forum topic
OneSpan Sign
I'm trying to upload the attached PDF as part of a template. When I do so, I get this error: Cannot process document. Please make sure your document does not contain any embedded files. Is there a way around this? Perhaps as a different file format?
Handdrawn Signature Questions
Forum topic
OneSpan Sign
Does the handdrawn signature uploaded for a signer only display on signature tags that are 'capture signature' rather than 'click to sign,' or is it possible to use the signer's handdrawn signature for both? When signing with handdrawn, the signer's signature appears overlap
Getting error.validation.sendPackage.noApprovals on package creation
Forum topic
OneSpan Sign
We are consuming one span esign api from pega. The package creation is failing with the below reason Message: Cannot send package without approvals. Message key: error.validation.sendPackage.noApprovals
Not able to get API key in my sandbox
Forum topic
OneSpan Sign
I just started with Apex SDK and its integration in one of my developer sandbox. But i didnt see anything with the API key in my sandbox (screenshots attached). So i created a client Id and client secret but not sure if its the right way of creating a API key.
how to create package with digital signature
Forum topic
OneSpan Sign
Hi, I'd like to know how to create package with digital signature PDF form (see attachment), normally we have PDF form with Acro field. could you please share the API/SDK create package payload ?   thanks, Cindy    
Copy layout between on-prem and sandbox
Forum topic
OneSpan Sign
Hi, Recently, I tried us copy-tool v1.6.0 copy layouts from on-prem to CA sandbox account, and I got error (see attachment), any idea? but it's successful to copy template between on-prem and CA sandbox.   thanks, Cindy
New Signer Experience: "Actions required" language on page
Forum topic
OneSpan Sign
We've got a form where one section is a radio button group. The "Actions required" language at the top of the New Signer Experience form is telling user there are 8 actions when in actuality there are only three because one of the actions is a radio button group.
Pre-verify error - Can't create package with a valid PDF
Forum topic
OneSpan Sign
HelloWe have already looked into all the other discussion regarding this error and nothing really helps. We have customer uploading some PDF that are getting rejected by OneSpan that aren't corrupted, encrytped and don't have NeedAppearances  AccroForm flag.