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1522 results matched your search criteria
"Unauthorized Access. Session May have expired" Error.
Forum topic
OneSpan Sign
Hi, Our customers are periodically getting the following error while trying to publish an approval: "Unauthorized Access We're sorry. Your session may have expired. Please try again.
yellow sticky note
Forum topic
OneSpan Sign
Hi, If there are multiple documents to be signed, there is a yellow sticky note provided by eSignLive.
About flatten pdf after signing ceremony
Forum topic
OneSpan Sign
Hi, After signing ceremony, we have pdf file with signatures that is in general active pdf. In this active pdf, customers can view some legal properties that we do not expect in our application.
Unable to set Field Name
Forum topic
OneSpan Sign
I created a template and added a bunch of fields. When I created them I did not set field names. Now when I go back and try to add a field name, when I click on the field name input and type, nothing happens. 
Get Packages with DRAFT Status
Forum topic
OneSpan Sign
Hi, I am trying to retrieve the packages which are in "DRAFT" status , below is API url. Below is my code that i am running, in the response it always returns only one package and that too with the status "COMPLETE" .
Multiple Admin Accounts causing confusion
Forum topic
OneSpan Sign
Hello,  Our organization was recently setup with a Sandbox and Production account, and 3 Admin accounts in each environment. 
Unable to retrieve package information
Forum topic
OneSpan Sign
Hi , I am trying to call the RETRIEVE INFORMATION ABOUT A PACKAGE api and getting the below error. Can you please let me know why i am seeing this error.
Hand-drawn signature - Differences in the user experience
Forum topic
OneSpan Sign
Hello,
General question on authentication - Basic vs bearer token
Forum topic
OneSpan Sign
In looking at the API reference as well as playing around with the calls in Postman, while Onespan guides users to create a bearer token, often they're not using it, instead passing the API Key in basic authentication. Why is this?
Sender Session - Access Denied
Forum topic
OneSpan Sign
Hi Michael, I have used the following code to get the urlToDsigner string userAuthenticationToken = eslClient.AuthenticationTokenService.CreateUserAuthenticationToken(); AuthenticationClient authenticationClient = new AuthenticationClient("https://sandbox.esignlive.com"); string urlToDesigner =
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