1874 results matched your search criteria
Fields - misplaced after PDF sent to customer
Forum topic
OneSpan Sign
Few Senders reported that when they set up the Fields such as Signature / Signer Initials they got misplaced from their side however from signer side - the document was fine and can be completed the signing without any issue. Please kindly advise on this issue.  
Esigning process not translating to French
Forum topic
OneSpan Sign
Our OneSpan account is customer-facing and we support French speaking customers. Most of the signing process translates to French properly expect the 'Thank You' message attached.
EWitness Player showing Email Sender Address
Forum topic
OneSpan Sign
Today in the eWitness player, when viewing a signing package. We are showing the email message, the subject, the To Address, and the text body of the message. However, we are not seeing the From email address. It would be useful to have this included to help with troubleshooting in the future.
New Signer Experience sandbox?
Forum topic
OneSpan Sign
I am testing the use of the JavaSDK in my local environment using my person sandbox API key. It has worked fine with the classic experience, but my organization is moving to NSE and I want to test documents that I create with NSE. Can I convert my sandbox account to the NSE?
New In Person Signing Experience Options
Forum topic
OneSpan Sign
Guys,   I'm going back around into the in-person notary signing experience on the new signing experience and I was wondering if there is a way to turn off the option to allow the notary to exit signing mode. This is currently an option under the More Actions tab.
Add signature to signed document
Forum topic
OneSpan Sign
Hi, Is it possible to add a signature to a document that has already been signed? Example. Document has one signing block. Person A has signed. Person B is now added to the package and also needs to sign the document Person A just signed. Can we add Person B to this same document? Thanks, Jason
Can't find document id
Forum topic
OneSpan Sign
Hello, I am trying to find a way to get a document id. I am currently using a GET to retrieve a template ID that I made ahead of time, and then a POST to clone this template for a new transaction. I am not seeing any specfics on how I can find the document id after doing this. Any suggestions?
First signer confirmation popup
Forum topic
OneSpan Sign
Hi, we are having integrated solution with our front end using eSignLive as the back-end. On the signing ceremony the first user after signing documents and completing his part of workflow does not get message what do do next. Is this an expected behaviour? If not how to fix it?
Implement eslClient.signDocuments(packageId) in Rest API
Forum topic
OneSpan Sign
Hi Team I would like to sign all the documents on behalf of sender and multiple signer using a package id.
Retrieving Users count via REST API
Forum topic
OneSpan Sign
Hi, We would like to retrieve the count of users created over a period of time. i.e. # of users created yearly. We are using the following API and it isn't providing us the desired results ...can you please assist? https://signer-esignlive.com/api/account/senders?search=created:2016 thanks Neel