OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Difference between createPackage & createPackageOneStep
Forum topic
OneSpan Sign
Hi, We are new to esignlive, and developing with JAVA.
not generating PDF
Forum topic
OneSpan Sign
Hello, I am creating package. After that I am writing data in that PDF via fields extraction. And downloading that PDF that is written. It was working perfect till now. But suddenly today, The PDF is getting blank that is 0 size.
documentExtractError with IRS form
Forum topic
OneSpan Sign
Hi. We are getting the following error when we try and create a package. {"messageKey":"error.validation.verifyDocument.documentExtractError","message":"[error.validation.verifyDocument.documentExtractError]","cod e":400,"name":"Validation Error"}
Exception "EsepCommand failed and no fallback available."
Forum topic
OneSpan Sign
Good afternoon, My team is using the On-Premise version of ESignLive. This weekend, we updated one of our environments from version 6.2 to 6.5.
Custom Draw Field
Forum topic
OneSpan Sign
Is it possible to have an area on a form where the signer can free form draw? We have a form that the signer needs to designate an area of the body - and they are instructed to draw on the body to indicate the issue at hand. Is this possible?
Document without signature
Forum topic
Intelligent Adaptive Authentication
Hi, I am getting following error when I am creating a new package with two documents. "The role must have at least one signature on the document in order to have associated fields." Package id: ysKrGN_i6ZUvO6gwRGzzqoYXGdM=  
Code not working in Fed Ramp tenant. Did work in Commerical tenant
Forum topic
OneSpan Sign
Greetings We just got our prod and sandbox Fed Ramp tenant and I'm testing my code there. Getting errors.
Solution options for mapping signer to multiple signature fields
Forum topic
OneSpan Sign
Hello,
emailMessage length limitation
Forum topic
OneSpan Sign
Hi  What is length limitation for emailMessage for both package level and signer level in on-prem version 11.25 via JAVA SDK call? Is it 4000 characters? Thanks Wendy
Using API key to archive transactions
Forum topic
OneSpan Sign
We are having issues using the API key to archive messages.  We are getting a 403 error.  I removed the URL/and package number, but you can see the error below.