1607 results matched your search criteria
Failed to Communicate with Callback Server email - but working fine
Forum topic
OneSpan Sign
I am successfully getting my callback, and am then returning a 200. However with every package I complete I am still getting an email saying that the callback failed. Any idea why this would be?
How to handle smaller text fields when viewing on a mobile device?
Forum topic
OneSpan Sign
I have a particular document/form that has a few different fields which are of a small size, namely: date, year and state.
Signer/Role Signing status
Forum topic
OneSpan Sign
Hello everyone, 
RETRIEVE A ZIP FILE OF DOCUMENTS
Forum topic
OneSpan Sign
Hi, Do you have a sample code on how we can convert the byte stream response returned by GET /packages/{packageId}/documents/zip API into a zip file from the returned bytes. Thanks Rajesh
Uploading documents
Forum topic
OneSpan Sign
Hi, Is it possible to upload additional attachments when completing/signing a package? For instance if a signer had to upload a scan of their drivers licence and then sign. Would that be possible? Thanks,
How to trigger "2 Different IP Countries in 1 hour"?
Forum topic
Intelligent Adaptive Authentication
I'm testing out the API calls against my sandbox and trying to trigger the "2 Different IP Countries in 1 hour" rule, but I seem to be missing a step. These are the steps I tried.
Can we bulk sign only one document for a signer
Forum topic
OneSpan Sign
We want to use bulk sign to be able to sign a document for a signer your SDK only supports passing signer Id + package ID Is there a workaround to pass document id
Does OneSpan keep logs of callback failures?
Forum topic
OneSpan Sign
Hi, we are not receiving callbacks on packages that expire and we're trying to determine if it's an issue on our end. Does OneSpan keep logs of callback events that fail?
Signer email with all Capital letters does not generate signing ceremony token.
Forum topic
OneSpan Sign
Hi, Signer email with all Capital letters, for example [email protected] does not generate signing ceremony token. But package id is generated. Can you please help me to solve this issue? Thanks.
Adding new fields in Summary document
Forum topic
OneSpan Sign
Summary document contains package id, signer name and email id. Please let me know if there is option to add other application specific fields in Summary document like Company name, Order id..etc.?