2876 results matched your search criteria
Audit service details
Forum topic
OneSpan Sign
In looking at the audit service for a package there appears to be events worthy of being in an audit log but do not appear to be. For example: PIN authentication failures show up, but not that access has been locked out. I haven't tried, but does resetting the 'PIN count' get logged? Both of thes
Event Notifications not being created for Transactions from APEX SDK
Forum topic
OneSpan Sign
We're trying to implement OneSpan Sign, but in the process of using Apex SDK, we noticed that Callback Event Notifications are not getting created for the transaction. If we create the transaction manually in Salesforce, event notifications are created for the transaction.
At least one signature is invalid
Forum topic
OneSpan Sign
Hello,We get the message "At least one signature is invalid" when we open the Signed PDF through OneSpan.We tried to identify issues by searching similar topics, but we could not find the exact solution.It would be great if we can get some ideas about this issue.
Unable to see Mobile number of recipient on Onespan portal
Forum topic
OneSpan Sign
On Onespan portal when we open any transaction, We can see email id of the recipients but we cant see mobile number of the recipients. We want to know if there is any option to see the mobile number. We wanted to ensure if the mobile number was entered correctly by users.
Add extract anchor to a new document on an existing package
Forum topic
OneSpan Sign
Hey there, I have a situation where I have an existing package and I'm trying to add a new document to it with text anchor fields. The part to create the document is fine, but my issue is to add an extract anchor to it. From what I've seen, the SDK offers the option to sdk.createDocuments(Str
How to set Locale for Greek , Chinese Traditional , Chinese Simplified
Forum topic
OneSpan Sign
Below is not working localeLang = new Locale("el"); // Greek localeLang = new Locale("zh-TW"); // China Traditional localeLang = new Locale("zh-CN"); // CHina Simplified I have to add these languages in package. Greek one is also not working.
eSignLive Callback failed. (Failed to communicate with the callback server)
Forum topic
OneSpan Sign
Hi, please assist with the following issue: I was able to successfully receive a transaction callbacks and download multiple packages. However, each morning, upon initiating very first transaction I receive "eSignLive Callback failed." email from the server with the following contents (excerpt).
There is no Notary with a signature assigned to this package.
Forum topic
OneSpan Sign
Hello, I've created a notarized transaction, when I want to send the transaction (with REST API) i get this error : Code :400 message : "There is no Notary with a signature assigned to this package." messageKey : "error.validation.notarizedProcess.noNotaryInvolvedInSigning" I tried to send the tra
how to implement "New Signer experience with local language support "
Forum topic
OneSpan Sign
New Signer experience with local language support . Creation of templates in local language. We have used Java SDK . Please provide me JAVA Code for this.
how to get the report completion for specific time period
Forum topic
OneSpan Sign
how to get the report completion for specific time period in a day like between 8am to 12 pm. using the below api  /api/reports/completion. what format should be From date and to date . Need to retrieve for specific timings in a day