OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Can't find reminder configuration in response
Forum topic
OneSpan Sign
Hey, I followed your guidance on Reminder and the code works well: https://developer.esignlive.com/guides/feature-guides/reminders/ But when I want to check if I have successfully configured reminders, I can't find the related information in the package JSON. Please advise me. Thanks in advance!
Single package || Multiple signers || Anyone can sign
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OneSpan Sign
Hi, Is it possible to have multiple signers for a single document and if any one of the signer's signs it, it should be in completed status? Thanks in advance. Lakhan.
Scroll Bar Issue in Esign
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OneSpan Sign
For the esign iam not able to get the iframe height based on the content of the document. If I try to fetch the content height of the esign I am getting "cross-origin error". I have 3 section element inside the iframe that is main, header and footer.
is this a bug?
Forum topic
OneSpan Sign
I'm using .Net SDK. I create token: string sessionTokenString = eslClient.AuthenticationTokenService.CreateSenderAuthenticationToken(id); and then
Fetching link to sign documents at later stage
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OneSpan Sign
Hi, My scenario is, we want to customize the emails send to signers so that the link is not sent in the email and they are just provided with instructions to login into our application to do so. Now, my question is, after creating package we have received packageId.
is there any way to adjust/move signature box by signer
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OneSpan Sign
Hello   When signer receive the email to sign the document and after clicking the link document is opening.   is there any way signer can adjust signature box to move to correct position.  
Template Cloning In OSS web UI
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OneSpan Sign
Hello is it possible to duplicate a template, and then make a slightly different version of it, rather than having to start from scratch to create a second form which only has very minor differences in the options for the drop-downs etc.?Thanks 
"Incident Report" setting for Document Engine
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OneSpan Sign
Hello, We are running an on-premise instance of your version 6.5 product.
General questions to get me started with an upgrade
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OneSpan Sign
Hello, I need some tips to get me started with an upgrading to SDK 11.41 from a very old version. I was not involved in the original implementation, and I am lacking knowledge of what the platform provides.
No Role found for signer email
Forum topic
OneSpan Sign
Our client is receiving the error message "No Role found for signer email" when trying to send a package. We are creating a custom ID however the custom ID is guaranteed to be different (one ends in -1 the other in -2).