OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Access denied to delete package
Forum topic
OneSpan Sign
Hi, I'm having an issue when trying to use the delete feature to permanently delete a package. Using the Java SDK, I simply execute the following line. eslClient.getPackageService().deletePackage(new PackageId(packageId));
Update Package from Draft to Sent Postman
Forum topic
OneSpan Sign
Hey guys,  I'm trying to put together the following flow:
Embedded signing URL generation
Forum topic
OneSpan Sign
Hi I have been playing with embedded signing URL generations lately and originally learned from this blog post that " Once you’ve gotten an authentication token, the next step is to build the fol
Unable to find registration code in Shared Cache
Forum topic
Intelligent Adaptive Authentication
After entering pin on registration screen of Sample , i'm getting error in the response of https://XXXX.sdb.tid.onespan.cloud/v1/orchestration-commands API. Error is Unable to find registration code in Shared Cache.   
Callback Notification Email
Forum topic
OneSpan Sign
Our application submits signing packets via the REST API and receives callback notifications. Our application is not equipped to send emails, though, and our business line wants to receive an email for each notification. Is it possible for One Span to email the callback notifications?
Thank You message disabled but still showing on mobile viewer
Forum topic
OneSpan Sign
We have the thank you dialog box for signing ceremony disabled for our signers, and it doesn't show up when you finish signing on a desktop. However the thank you messaging still shows when finished signing on a mobile device. Is there a way to hide this on the mobile UI as well?
iOS SDK - custom UI
Forum topic
OneSpan Sign
Hi, I'm using the iOS SDK to let the user self sign a pdf document. I need to define a different UI concept for the signing ceremony screens. modifying the SDK's storyboard is not good enough in my case. can I achieve it somehow with your SDK or API? thanks, Ram
how to create package with digital signature
Forum topic
OneSpan Sign
Hi, I'd like to know how to create package with digital signature PDF form (see attachment), normally we have PDF form with Acro field. could you please share the API/SDK create package payload ?   thanks, Cindy    
Getting error.validation.sendPackage.noApprovals on package creation
Forum topic
OneSpan Sign
We are consuming one span esign api from pega. The package creation is failing with the below reason Message: Cannot send package without approvals. Message key: error.validation.sendPackage.noApprovals
CloudFlare IP ban?
Forum topic
OneSpan Sign
Hi,   Some of our overseas developers cannot call the sandbox API anymore, it says that the CloudFlare has banned their IP.   Is there anything that can be done to address this?   Regards,   Ilya