OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Error during create package one step
Forum topic
OneSpan Sign
Hello team I am getting following error while trying to utilize create package one step functionality exposed. "Could not create a new package one step. Exception: The remote server returned an error: (500) Internal Server Error. HTTP POST on URI https://sandbox.esignlive.com/api/packages.
Non-Sequential Signing
Forum topic
OneSpan Sign
I have seen many posts and guides on how to create a Signer Workflow which enables signing in sequence or succession. We have a requirement to allow our signers to sign at their own convenience in any order they choose. Can this be accommodated as well?
User Auth Session ID
Forum topic
OneSpan Sign
Guys, We are looking at this page for creating the Auth token for a user. https://docs.esignlive.com/content/c_integrator_s_guide/rest_api/authentication_tokens.htm?Highlight=user%20authentication#Create We have to do a POST request to this api call. /authenticationTokens/user The documentation
Email bounce, PIN lockout status availabe for each Signer
Forum topic
OneSpan Sign
Based on past investigation and a recent onespan posting it appears callbacks remain the only way to get email bounce back, and pin lockout notification. This information would be beneficial via the APIs. If reluctant to have it be in the signer status... as signature pending is considered valid...
Send new document in existing package
Forum topic
OneSpan Sign
I'm trying to send a new document in a package that has the status: Draft But I get the error response
Specifying Template Id when creating new package
Forum topic
OneSpan Sign
I'm trying to use the One Span API to create a package from a template. In the list of api calls  https://community.onespan.com/products/onespan-sign/sandbox#/ I sese
"couldNotBeFlattened" error message
Forum topic
OneSpan Sign
Good Morning guys, My team and I have been working on this error for a few days now and we aren't sure why it is firing off. 
Adding Multiple Documents with Meta Data
Forum topic
OneSpan Sign
We are trying to add multiple documents with Meta Data to the REST API in a single call. We are able to add a single document with meta data using a call like POST /api/packages/CexKAcIADCrhmET2TheZdEtnnQA=/documents/ HTTP/1.1 Host: sandbox.esignlive.com Authorization: Basic XXXXXXXXXXXXXXXXX
What IP Addresses to whitelist for communication to eSignLive?
Forum topic
OneSpan Sign
What are the inbound IP addresses for eSignLive? And do these change with the new Sender UI (i.e. the new *.esignlive.com domain vs. *.e-signlive.com)?
Field Injection - Check Boxes
Forum topic
OneSpan Sign
Hey there, I'm building out an application where I have to prepopulate a PDF with values the we either already have or gather from the user.