OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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java.util.concurrent.TimeoutException
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OneSpan Sign
I receive eSignLive Callback failed emails sparingly, even though I receive the callback successfully.
New Layout Designer Options
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Hi, We're investigating to moving to the new package/layout designer and had some questions. In our sandbox environment the new designer displays a option to chat with eSignLive support. Is this normally shown on prod environments as well? Is there a back office change to remove this?
Code Samples Not Showing
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OneSpan Sign
Hi, Your code samples are not showing on your getting started pages eg: Creating and Sending a Package (.NET) Can you fix? Cheers, Mark
Disable the Thank You Dialog Box
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OneSpan Sign
Hi Can the "Thank You Dialog Box" be diabled. We would not like to see this dialog. https://docs.esignlive.com/content/c_integrator_s_guide/sdk/k_customization/customizing_the_signing_cermony.htm?Highlight=Thank%2520you%2520dialog#Customiz2 Thanks Mario
This signature is not assigned to you for signing. response
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OneSpan Sign
Hello, I am getting the following response, and I believe that I am sending the correct data. I will copy here the request I am making request: { debugId: 1, uri: 'https://sandbox.esignlive.com/api/packages/oGGmH-MrSdWrf3hPBMirqiiCgG8=/documents/b98bb1fa64f49dc9003b230c401426c9cf86be
SMS cell length
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OneSpan Sign
When I create package via SDK, I got between errors: 1; when I set sms cellphone=64939837
logoUrl property on account object
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OneSpan Sign
I have been getting some requirements questions recently related to what our options are for customizing the look/feel of the signing ceremony.
Creating package using REST API Text Tag not working
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OneSpan Sign
Hi All, I followed instructions provided in https://developer.esignlive.com/guides/feature-guides/text-tags-extraction/ "REST API" tab Also "Code Share" hyperlink does not have any code sample to download. Using postman REST API client I am able to create package in esignlive but for some reason
How to add multiple signature anchor
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OneSpan Sign
Using Apex SDK i am trying to create package with pdf file/document and send it to esignlive server After this I am trying to do something ..... request.setEndpoint('https://sandbox.esignlive.com/api/packages/' + pkgID + '/documents/signed_documents'); To sign the document. Problem is that pdf
Event Notifiers
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Hi, I'm looking at the event notifiers. https://docs.esignlive.com/content/c_integrator_s_guide/event_notifier/event_notifier.htm How are these normally used in the case of ESL:MESSAGE:SUCCESS:PACKAGE_OPT_OUT and ESL:MESSAGE:ERROR:PACKAGE_OPT_OUT.