OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Callback failing
Forum topic
OneSpan Sign
Hello, I had successfully set up a callback on Package Completed in my Development environment that worked fine, now I have moved to a beta test server that is using SSL and the call back is failing? In the Sandbox I have a url https://myurl and I have a Callback Key But my last two test sent an
Authentication Token for Signer or Sender
Forum topic
OneSpan Sign
At my work place, we are trying to get a Sender Authentication token for a package using the below information /api/authenticationTokens/sender Authorization and Accept Headers are included. In Body, in the request payload, inlcuded packageId in JSON. Getting below error { "code": 404,
Unauthorised and NoSession
Forum topic
OneSpan Sign
Whenever I make request to the https://sandbox.esignlive.com/api, I am getting the following error message {"messageKey":"error.unauthorised.noSession","message":"Failed to retrieve Session","code":401,"name":"Unauthorized"}. I am usi
SIGNER_COMPLETE event notification
Forum topic
OneSpan Sign
Hi, We would like to use the signer_complete event notification so that we get notified on when a signer for a given package has completed signing. Below is the event that we receive but the event has no indication of which signer signed it.
Package Create - Cannot send package without approvals.
Forum topic
OneSpan Sign
Hi Team, We are trying to integrate One Span Sign into our PHP Laravel application. We got the sample from the support team. But we are getting the following error when we try to create the package. Here we are using PHP CURL functionality to initiate the REST API calls.
Email failed to deliver, but received OneSpan event as EMAIL_BOUNCE with message as "OOTO" instead of "BOUNCED""
Forum topic
OneSpan Sign
Hi Team, Email failed to deliver to the Customer, but received EMAIL_BOUNCE event with message OOTO, which is incorrect in this case, it should send message as "BOUNCED" right? FYI,  Email messages after delivery fail  
predefined=sent vs query=sent
Forum topic
OneSpan Sign
Using the packages endpoint to search for SENT packages using the below request call as per the Sandbox API.
Designer view iframe issue
Forum topic
OneSpan Sign
I am using the designer functionality in our application. The application uses angualrjs framework and ng-include functionality from the angularjs framework. The ng-include will either launch the HTML with iframe for the document designer or It will launch HTML form for data entry.
Signer Email Notifications
Forum topic
OneSpan Sign
Using REST API to create the package along with the documents and return a response package id. After that, we initiate a REST API signerAuthenticationToken passing packageId and email address of the signer which then redirect to an iframe to begin the signing ceremony.
Capture Signatures Issue
Forum topic
OneSpan Sign
Hello, We are using capture signatures but something strange is happening.