OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Creating a package (Object reference not set to an instance of an object)
Forum topic
OneSpan Sign
Hi! I am trying to create an eSignLive package using the C# SDK. Below is the error I get when "sending" my package.
Create package API, can we use data field to store some data
Forum topic
OneSpan Sign
Using create package API, Along with creating package, can we use also use data field to store some data. This field value we use in when retrieve the package.
Is it possible to create a Group with a static/preset custom GroupId value?
Forum topic
OneSpan Sign
This code seem to allow dynamic creation of a group with a custom Id. However, after the group's created, it seem to reflect a different group Id.
how to get the documents from the template along with the JSON
Forum topic
OneSpan Sign
Hi,  I want to retrieve a onespan users api key to use the template that user has and if any documents were added to the template then would like to retrieve those documents too. I am using .net sdk for this scenario.   Sergio Paul
Is there any way to skip Approval request when we request attachments ?
Forum topic
OneSpan Sign
we have created package with mandatory attachment from Signer?  is there any way to avoid approval request for openspan owner ?   
Email validation using ESL SDK to prevent runtime error in package creation
Forum topic
OneSpan Sign
Is there a way to use Silanis SDK to validate the signer's email address prior to actually creating the package? The email validation of the SDK during package creation seems stricter than usual email RegEx validations, and recognizes only a set of valid top-level domains.
Unable to Apply Layout with Placeholders that Specify Both ID and Description
Forum topic
OneSpan Sign
Hello, I am running into an issue when using a layout that was created with placeholders that specify both an ID and a description. The layout can be successfully created and viewed, but the layout cannot be applied to a package.
Use minified JS/CSS and consider using CDNs to improve ESignLive performance
Forum topic
OneSpan Sign
Hello, We are running into performance issues related to the considerable size of the initial load of ESignlive on devices with a weak cellular signal. I did some investigating and found that the typical first load (before cache) is about 4.1MB.
Signature is captured on one package is being applied to another package
Forum topic
OneSpan Sign
Hello, We have a scenario where we load one package after other. While doing this, the signature captured in package 1 is being applied in the package 2. Can I know why it is happening so? Sample packages: package1 : rh10fIWXhqHYGr57RPJRHv62qoQ= package2 : 92C5fjhfr2GVDMz3AmY7YQRABQQ=
How can I unlock a signer - after too many tries to answer security question
Forum topic
OneSpan Sign
Hi https://developer.esignlive.com/forums/topic/kba-failure-max-tries-not-being-enforced-signers-never-get-locked/ Is the signer locked out for all packages or only one package he failed to answer the questions for?