1521 results matched your search criteria
500 error thrown while adding a government pdf
Forum topic
OneSpan Sign
I am getting the error below when I filled in a government pdf and send it over to esignlive. Could you please take a look and let me know what needs to be done here? Silanis.ESL.SDK.EslServerException: Could not upload documents to package.
FULLNAME signature block format changing between English and French
Forum topic
OneSpan Sign
Hello, I am not sure if this is an issue with the APEX SDK, REST API, or bug in eSignLive. We are using the APEX SDK to create the package + documents in one call from a custom Salesforce page.
Service callback can't hit lower environment
Forum topic
OneSpan Sign
Hi All, We started implementing ESL in our company and we have two accounts, one is for production and the other used in lower environment, (dev and test), the problem is that, the sandbox cannot reach our REST service in test environment, (we did not test in production yet), it fails every time.
Cannot edit or delete package
Forum topic
Intelligent Adaptive Authentication
Hi, I am getting following error while trying to update the expiry date of a package
How to trigger "2 Different IP Countries in 1 hour"?
Forum topic
Intelligent Adaptive Authentication
I'm testing out the API calls against my sandbox and trying to trigger the "2 Different IP Countries in 1 hour" rule, but I seem to be missing a step. These are the steps I tried.
Validation Error When Using Radio Buttons
Forum topic
OneSpan Sign
I am running into an issue with my radio button group. I have selected one of the required options but when I try to complete signing I get an error that says "Not all approvals have been confirmed" I have attached a screenshot. Here is my JSON:
Apex SDK - Ability to configure ceremony settings
Forum topic
OneSpan Sign
I am trying to use ceremony settings in salesforce to customize various options, but they do not seem to render. Please help me understand what i am missing. I could not find appropriate documentation for each node.
Tried Text Anchors but getting Error 400
Forum topic
OneSpan Sign
I'm trying to place signature using the text anchors in Payload in API Body by referring the blog(OneSpan Sign How To: Using Text Anchors | OneSpan), but I'm getting the below validation error (Currently testign this i
DocumentConversionCommand failed and failed retrieving fallback
Forum topic
OneSpan Sign
Hello, This was working yesterday, and now I'm getting the following error. There haven't been any code changes on our end. Using .NET SDK version 11.0.0. Could not upload document to package. Exception: The remote server returned an error: (500) Internal Server Error.
Use minified JS/CSS and consider using CDNs to improve ESignLive performance
Forum topic
OneSpan Sign
Hello, We are running into performance issues related to the considerable size of the initial load of ESignlive on devices with a weak cellular signal. I did some investigating and found that the typical first load (before cache) is about 4.1MB.