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919 results matched your search criteria
404 Not Found Error with Two Signers
Forum topic
OneSpan Sign
When we have a package that has two signers and one signer has completed signing and the other is still pending, when we perform a check status, we are getting the following error. Could not get signing status. Exception: The remote server returned an error: (404) Not Found.
Input text field to multiple signers
Forum topic
OneSpan Sign
Hello! Is it possible to insert one text field into PDF document the way multiple signers could edit it? Thanks.
Assign signer to multiple signature fields
Forum topic
OneSpan Sign
Hoping you can help. We have a scenario where a single signature may appear in several place. For example, in the case of a parent signing for a minor. The parent would have to sign as the owner, and sign for the minor. We only want the signer to sign once and not multiple times. Thank you.
updating a signer via REST API
Forum topic
OneSpan Sign
Guys, I am trying to update a signer via the rest api call and it doesn't appear to be working. When I do the call in postman, it returns the response payload that is expected but it doesn't update the information. I do not get any errors and everything seems like it worked just fine.
Could not create a session token for signer
Forum topic
OneSpan Sign
When trying to create a signing URL in an In Person signing scenario, I am getting the following error when trying to retrieve the SessionToken to use with the URL. SessionToken sessionToken = eslClientWithHttpProxy.getSessionService().createSessionToken(packageId, signerId); I have val
Resending the Signing email to a specific signer
Forum topic
OneSpan Sign
Hi, Is there an API that we can call to resend the signing email to a specific signer? Thanks, Sara Izad
Creating a Package without being signer
Forum topic
OneSpan Sign
Hello, I want to create a Draft package (no signers, no documents) with the REST API. I'm sending this JSON string : { "name":"test", "type":"PACKAGE", "language":"fr", "emailMessage":"", "description":"", "autocomplete":true, "notarized":false, "settings":{
Getting data on completed packages and their signers
Forum topic
OneSpan Sign
hey, I'm looking to retrieve the date each signer has signed the package, and the date when the package has been completed. Where can I get that?"
Send a document to an non-approver/signer
Forum topic
OneSpan Sign
Is it possible to send a form to a non-signer to populate the form before signing?  The idea is: 1) Create a package via Salesforce, Salesforce merges some info onto the document
Designer - Removing OSS user as signer
Forum topic
OneSpan Sign
Good afternoon, we are beginning to become familiar with and use the designer.  In our pattern, we are adding the signer recipients prior to rendering the designer.  Is it possible to remove the OSS portal user as a recipient/available signer?  We see that user as the first availab
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