OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Using Authentication Token with REST API
Forum topic
OneSpan Sign
Hi, We are trying to use the REST API for creating packages, documents etc and currently we are using the API key in the request header to send the requests. However, we are not sure if we need to use the Authentication Token while sending the requests or use the API key in the request header. We
Best Way to Place Fields for New Upload
Forum topic
OneSpan Sign
I have a document that is newly uploaded and created on the fly. What is the best way to place the signature fields within the PDF? Is this a separate REST API call?
Question about Conventions
Forum topic
OneSpan Sign
Salesforce connector for eSignLive : If there is a scenario in which we need to send 2 documents in a single package, ts there a way to use a convention for tagging in this situation? Please advise.
SMS Input validation
Forum topic
OneSpan Sign
I'm trying to validate user input on the front end to match the format of strings that oneSpan will accept for phone numbers. Is there any official documentation for this format?
Modify a package
Forum topic
OneSpan Sign
Hi We would like to know whether or not once a multi doc package has been created , is it possible to add a new document to an existing package already created ? thanks Mario
Mapping TextField within SDK
Forum topic
OneSpan Sign
Hello, I am mapping TextFields in the pdf and I would like to show these fields with the content in it when the SDK pops. Currently, I have some text in the textfields but I can't see it.
Cross Site Tracking - Safari
Forum topic
OneSpan Sign
Hi Team, Our applicaiton uses the esign iframe to load the signing package and to capture the signature within our site. We are seeing the below error in Safari browsers whenever the application tries to load the esign iframe. Can you please take a look at the error attached.
Signer IP Address
Forum topic
OneSpan Sign
One of our clients tells us they want us to capture the IP of the signer. While we could make our best attempt to do this through our application, I can concerned about remote signing since this is not under our control.
Mobile Multiple Signers - Navigation to the next Signer Spot Disappears until you Move the Screen
Forum topic
OneSpan Sign
If the signer has to apply more than one signature this is the experience i had. The navigation to the next signing spot disappears until you move the screen.
Help with error messageKey: error.validation.documentPreVerifyInvalidResponseNumberError
Forum topic
OneSpan Sign
When using attached javascript code to create and upload document 1 step below error is thrown: