OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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500 EsepCommand failed and no fallback available.
Forum topic
OneSpan Sign
Hi, I'm trying to submit a payload to POST https://sandbox.esignlive.com/api/packages, in the past few days it has been intermittently working and not, this morning it hasn't been working at all yet. The error message is { messageKey: 'error.internal.default', technical:
Send custom emails to Users
Forum topic
OneSpan Sign
Hello, I'm trying to implement eSignlive for my specific scenario: 1) I have created a document that will be sent to two users in sequeance through signing URL 2) First user will see Signature fields to sign 3) Second user will see Approve/Disapprove fields and select approve or disapprove Now
Upload Document with Text Anchors - 500 error
Forum topic
OneSpan Sign
I'm receiving a 500 error when I upload a document to /packages with the following roles and approvals. Any idea where the error could be coming from?
Approve only document
Forum topic
OneSpan Sign
Guys, I've spent a bit of time going through the features guide and I cannot find anything that will help show me how to upload a document that has no signing fields and is just an approval document only. This would be like the default consent form when you start to sign your package.
handOver url redirect to parent frame
Forum topic
OneSpan Sign
We have an application that opens an overlay that contains the iframe for esigning (this is all happens in React SPA app). From what I can tell the handOver url will only redirect within the iframe containing esign.
Is there any way to update the name of the document?
Forum topic
OneSpan Sign
Hi Team, I need to update the name of the document, please help me in that. Note: document has been already signed by 1 signer..   Thanks
Can i customize or change the content of email sent by onespan
Forum topic
OneSpan Sign
Hello   How can i customize or  change the content of some lines in  email sent by onespan requesting for signatures as mentioned in image
Can we allow signer to select a signature method of his choice?
Forum topic
OneSpan Sign
Hi Team, 
Is there a way to see the exact creation time of a transaction?
Forum topic
OneSpan Sign
Hey! As the title say - is there a way to see the exact creation time of a transaction? That goes for any status a transaction may be in (such as trashed). Not sure if I am missing something obvious, but searching the web has yielded no results! Thanks, Tom.
Allow Department to Change Signer
Forum topic
OneSpan Sign
We are using the APEX SDK plus OSS event notifications to manage our signing ceremonies. Salesforce sends out all emails to the signers with the OSS url.