OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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layout updation by data of system
Forum topic
OneSpan Sign
Hi Team, We are able to successfully upload a single document while creating a package .
Retrieve PDF Document
Forum topic
OneSpan Sign
Hi, We are calling the OneSpan API to retrieve a single PDF document. In the response we are getting a byte stream for the pdf document. Our requirement is to download PDF from onespan and upload it to our backend repository.
Validation error: error.validation.verifyDocument.documentExtractError
Forum topic
OneSpan Sign
Hi there, I am hitting this endpoint: "/packages/:packageId/documents" in an attempt to add a PDF document for esigning. The PDF was converted from HTML by Puppeteer (a node dependency).
User Roles within Subaccounts
Forum topic
OneSpan Sign
We currently use subaccounts and to get the role of a user within a subaccount we have to check within each subaccount to see if they have access using the REST below /account/senders/{senderId}/account/{subaccountId}/roles"  
Trashing Transactions - Reasons and Notifications
Forum topic
OneSpan Sign
Hey! I have a couple of general queries regarding the movement of a transaction into "Trash" that I have been unable to find answers on.
New Member Introduction
Forum topic
Intelligent Adaptive Authentication
Hi everyone,I am new to this forum and excited to be here. 
POST /api/callback not working
Forum topic
OneSpan Sign
Sending a POST request to /api/callback to update the callback key, callback events and callback URL returns: 
Scroll Bar Issue in Esign
Forum topic
OneSpan Sign
For the esign iam not able to get the iframe height based on the content of the document. If I try to fetch the content height of the esign I am getting "cross-origin error". I have 3 section element inside the iframe that is main, header and footer.
Get LayoutId from Layout Name
Forum topic
OneSpan Sign
Hi, I need to know how to get the layoutId of an existing layout that was created using eSL web portal. The requirement we have is; The user will send the layout name, document and signer info, we then need to go fetch this layout and apply it to the document that the user sent. Also while applying
Updating Sender
Forum topic
OneSpan Sign
I use following method to update senders info: eslClient.AccountService.UpdateSender(info, senderid); The problem is that once this is done sender is inactive and invitation needs to be sent to a sender. Is there a way to activate sender immediately after update? I think there is another option.