gritter9726

Validation error: error.validation.verifyDocument.documentExtractError

0 votes

Hi there, I am hitting this endpoint: "/packages/:packageId/documents" in an attempt to add a PDF document for esigning. The PDF was converted from HTML by Puppeteer (a node dependency). I am using text anchors to place signature boxes in the PDF, of which I have already embedded the unique text in the PDF.

This previously worked when PDFs were generated by CloudConvert API, however, now with Puppeteer, it does not seem to work. I am unable to find sufficient information online to help with this.

I have attached the request JSON body (stripped off PII) and would prefer sending the input PDF to you directly. 


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Reply to: Validation error: error.validation.verifyDocument.documentExtractError

0 votes

Puppeteer: https://www.npmjs.com/package/puppeteer

CloudConvert API: https://cloudconvert.com/api/v2/convert#convert-tasks


Reply to: Validation error: error.validation.verifyDocument.documentExtractError

0 votes

Hi gritter9726,

 

Could you share the sample PDFs generated by CloudConvert and Puppeteer to [email protected] so that I can take a closer look at them?

 

Duo

 

 

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: Validation error: error.validation.verifyDocument.documentExtractError

0 votes

Yes, I have just shared the files to the provided email. Thank you

 


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