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Where can we send the reminder notification related parameters initial package
Forum topic
OneSpan Sign
Hi, Where can we send the reminder notification related parameters in initial package creation request. Please share me the sample initial package creation json request for setting reminder related information. As of now i am using create a reminder schedule by making a POST request to the bas
Service callback can't hit lower environment
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OneSpan Sign
Hi All, We started implementing ESL in our company and we have two accounts, one is for production and the other used in lower environment, (dev and test), the problem is that, the sandbox cannot reach our REST service in test environment, (we did not test in production yet), it fails every time.
Error code - The Supplied input cannot be parsed
Forum topic
OneSpan Sign
Users just started reporting an error code when trying to send a signature to a customer.  "The supplied input cannot be parsed"  Any clues as to what the issue could be? Is this a salesforce error or OneSpan?
List of Error codes, Error Messages, Error Name
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OneSpan Sign
Hi, I have noticed that there are a bunch of different error messages under the EslServerException. Where can I find a list of all these error messages with their corresponding error codes and error names. Example: com.silanis.esl.sdk.internal.EslServerException: Could not create a new package Exce
PHP Code to get e-signed person details
Forum topic
OneSpan Sign
I've been looking for the PHP snippet to get e-signed person details. I found the below help from OneSpan documentation section.  https://www.onespan.com/blog/onespan-sign-how-using-auditservice
Moving from code managed signature placement to Templates
Forum topic
OneSpan Sign
We have a client that requests a lot of changes to their PDFs, so we've decided to move from pixel-perfect C# signature placements (hand coded), to templates. The biggest problem I have right now is, in the template there is no where to say that the signature is optional.
[Solved] Package Add Document - 406 Not Allowed
Forum topic
OneSpan Sign
Hi,   I'm trying to send an extra document to an existing package (with no document) using the REST API endpoint /api/packages/{packageId}/documents.   Doing so returns me a "406 Not Acceptable" error, which doesn't tell me much on what is wrong.
REST API to retrieve a package
Forum topic
OneSpan Sign
Hi, I have looked at the REST API documentation (http://docs.e-signlive.com/mc/content/c_esignlive_integrator_s_guide/rest_api/packages.htm#) but it doesn't seem to have a REST API to retrieve a package from eSignLive say based on the package id Can you please confirm on this and suggest alternate
REST API - Using text tags in Documents
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OneSpan Sign
Hi, I am trying to add text tags into my document using the REST API I am following this example:  https://www.onespan.com/blog/onespan-sign-how-using-text-tags
Document getData() returns empty
Forum topic
OneSpan Sign
We need to retrieve the document associated data using the SDK.