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KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Unspecified 500 error when attempting to create package
Forum topic
OneSpan Sign
Receiving the following response and 500 error when trying to create a package:{    "messageKey": "error.internal.default",
Field injection - text field only?
Forum topic
OneSpan Sign
According to this page, field injection is for text field only. Is that still the case for Java SDK 11.0 which I'm using? We have forms that contain texts/radio buttons/drop-downs, etc. http://docs.esignlive.com/content/c_integrator_s_guide/sdk/c_managing_documents/field_injection.htm
Updating Field Info Deletes Field
Forum topic
OneSpan Sign
Guys, I am trying to update a field and I am using this as a guide. https://developer.esignlive.com/guides/feature-guides/fields/ I am doing a PUT to the api call below and when it runs, it deletes the field all together. https://sandbox.esignlive.com/api/packages/{packageId}/documents/{document
Notary Capture Signature/Signature Select
Forum topic
OneSpan Sign
Guys,   I see that we now have the ability to load up a notary capture to the system using a png so now I have two questions. 1. Is there a way to upload a png file to the system as the notary capture signature?
Getting Started Questions
Forum topic
OneSpan Sign
Hi, Just a little bit of background first on what my objective is: We have a Web Application for Institutions used by their staff (brokers). The Application which creates legal forms with merged data in PDF. The final output is a combined set of legal forms with merged data from the back end.
How to send the bulk Fields value to eSignLive via POST method
Forum topic
OneSpan Sign
I have a document that has got like 200 fields.
Using text tags without knowing exact signers of document
Forum topic
OneSpan Sign
Hello, We are using the .NET SDK to setup transactions with documents containing only signature fields.  We are using Text Tag extraction as our signature locator and I attached the code we are using to do this.
Multiple Conditions for a Conditional Field
Forum topic
OneSpan Sign
I'm trying to create a package that has a condition where two fields need to be marked as required if one of two (out of five) radio buttons are selected. I've tried two ways:
Components in Layout moving after applying to other documents
Forum topic
OneSpan Sign
Hi, Bit of an intermittent issue that we've run into on a production server, but we haven't been able to figure out the cause. We have a document that's about 2 pages long, and it's used to create a layout.