2539 results matched your search criteria
is there a way to notify signer when a package is completed and ready to download
Forum topic
OneSpan Sign
Hi,   Is there a way to send an email to the signer when a package is ready to download which means that this package has been signed and status is COMPLETE without enable email.complete. Thanks   Wendy
Signing ceremony token does not generate from Safari browser.
Forum topic
OneSpan Sign
Hi, We can generate package but not signing ceremony token from Safari browser. So, we see that package id is generated but we can not generate token when calling from safari browser. Can you please help for solving this issue? Thank you.
How to disable "Exit" button from the Signing Ceremony Thank you Dialog Box
Forum topic
OneSpan Sign
Hi Team, Greetings for the day. I'm working on Customizing the Branding for the Thank you Dialog Box Is there a way to completely remove the Exit button functionality (I'm aware about the withHandOverLink and I used it, but now I need to remove th
Best practices for docx template
Forum topic
OneSpan Sign
MS word has several different techniques for fields (content fields, bookmarks, and form fields). I’m not sure which technique I should be using and what are general best practices for setting up word templates. Is there any advice on this?
Time Zone
Forum topic
OneSpan Sign
Hello, Suppose I am signing a document from outside ON like Vancouver, what time stamp it will be captured in the system. How I can capture the timestamp for the person who is signing from different province with different time. Thanks Nehme
OneSpan Callback not returning GMT-0 time
Forum topic
OneSpan Sign
I am currently in CST/ GMT-5 but the callback is returning GMT-4 for the createdDate time. I am on the onespan sandbox could this have an effect?   Edit: updated subject to GMT-0 time
Restricted Symbols in Document Names
Forum topic
OneSpan Sign
Hello, I've noticed that creating documents with names that contain the windows restricted file name symbols ( ":\|/*?> ) will cause the documents to be shown in the signing ceremony and audit information with those symbols replaced by underscores.
File checksum
Forum topic
OneSpan Sign
Our company has requirement for document validation. Does eSignLive API have an existing function or method to return document( or file) checksum if provided packageId and documentId. So I don't need to download document on our side but just get checksum.
Results screens
Forum topic
OneSpan Identity Verification
Hi   Is there any customisation available in the results screen to amend the wording on the failure to identify screen in the POC environment? or any workflows with alternative results screens   Thanks 
Mutliple CAPTURE fields populated automatically, when the 1st field is signed
Forum topic
OneSpan Sign
Currently when the signer signs one CAPTURE field, then the other CAPTURE fields for the Signer are populated with the signature automatically when they are clicked on. Can this be prevented. We need the signer to physically sign all the fields.