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543 results matched your search criteria
email complaint template
Forum topic
OneSpan Sign
Hi,   how to test email.complaint template? we are using CIBC SMTP server? thanks, Cindy
Email language issue
Forum topic
OneSpan Sign
Hi, We're experiencing an issue with our Email sent from OneSpan where we select the package's language as French, the signer's language as french, but they receive it in English.
Signer Email Notifications
Forum topic
OneSpan Sign
Using REST API to create the package along with the documents and return a response package id. After that, we initiate a REST API signerAuthenticationToken passing packageId and email address of the signer which then redirect to an iframe to begin the signing ceremony.
duplicate email.complete
Forum topic
OneSpan Sign
Hi team, In our current implementation, the email notifications for package completion event are meant to be sent for each signer, and CC to the package owner by default. For example, if you have two signers, then the package owner will receive two notifications in total as it is meant to be.
Partial Document in Email
Forum topic
OneSpan Sign
Dealing with another tricky requirement. For one of the signers, it is requested that the email contain only the signature page (and not any of the additional pages). Is there a good way to specify what pages should be sent out in the follow-up email post-signature?
forgot password email
Forum topic
OneSpan Sign
Hi, I am the sender, and i want to receive the email when I click ‘forgot your password’ link in the login page.
opt out email
Forum topic
OneSpan Sign
Hi, there are 2 questions want to ask: 1) when client click the opt out button in the signing ceremony, it redirect to login page, is it could be configured somewhere? 2) in the default email, it only showed the signer with email address, but not Signer's name, is it possible to update the email t
to customize Japanese in email
Forum topic
OneSpan Sign
When the sandbox send the email in English to a signer, how can I customize the contents in Japanese ?
Email delivery status?
Forum topic
OneSpan Sign
In doing some testing in my sandbox, I noted that if I submit a package with a signer with an invalid email address, early the next morning I got a delivery failure notification to my email inbox. I'm curious if there is a way to actively monitor email delivery status via the API?
Restrict email to signers
Forum topic
OneSpan Sign
Hi, I have a requirement where I need to get the signing URL like shown here http://docs.esignlive.com/content/c_integrator_s_guide/rest_api/signing_url.htm I able to successfully get the signing URL, this URL will then be embedded in another system for use. As a result, I need to stop the eSL emai
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