62 results matched your search criteria
Laserfiche Workflow: Customizing OneSpan email that is sent to signers
Forum topic
OneSpan Sign
I am using the LF Workflow extension to request signatures on documents.  When the workflow successfully downloads the documents and stores them in the LF repository I am sending a follow-up email to the users in the original Forms process with a link to the stored document. 
Digital Signature capturing text box not displaying for eSignature
Forum topic
OneSpan Sign
Hi, 1. Digital signature capturing block not showing for esignature in document. 2.
Digital Signature Not Capturing
Forum topic
OneSpan Sign
Hi, To the above link response, I am posting the request here. I am getting error in capturing digital signature, could you please suggest what could be the issue.
Errors and Questions when using notifySigner method / email.notify template
Forum topic
OneSpan Sign
Hello! Thank you for reading my post. My understanding is that the notification email (email.notify) is the only email template that can be triggered programatically from the eSignLive system. I had a few questions on this functionality: Question 1.
SMS Authentication for Signing Ceremony access
Forum topic
OneSpan Sign
We are using SMS authentication along with email notification for access to the signing ceremony. Generally the experience is that the email is sent, the user clicks the link, the SMS is sent and the user logs in with the PIN. Some times the SMS is not sent.
Creating a package that is available for signing without sending notifications
Forum topic
OneSpan Sign
Hi, Is it possible to create a package with status not draft and then notify a signer at a later point. I have a use case where some signers will need to click a link through an email in order to sign and others will click a link through our portal.
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Using OneSpan email invitations in addition to session token URLs - will this work?
Forum topic
OneSpan Sign
Hello,
Fetching link to sign documents at later stage
Forum topic
OneSpan Sign
Hi, My scenario is, we want to customize the emails send to signers so that the link is not sent in the email and they are just provided with instructions to login into our application to do so. Now, my question is, after creating package we have received packageId.
Troubleshooting Callback
Forum topic
OneSpan Sign
Is there a way to troubleshoot why my callback is not working?