Digital Signature Not Capturing

0 votes
Hi, To the above link response, I am posting the request here. I am getting error in capturing digital signature, could you please suggest what could be the issue. Screen shot attached and below is the request json Request JSON: ========================================== { "trashed": "true", "documents": [ { "extract": "true", "name": "SmartApp_en_2014614", "approvals": [ { "fields": [ { "name": "RepPropIns1Sign", "extract": "true", "type": "SIGNATURE", "subtype": "CAPTURE" }, { "name": "DateRepPropIns1", "extract": "true", "type": "INPUT", "subtype": "LABEL" } ], "role": "SIGNER_2008662" }, { "fields": [ { "name": "AuthPropIns1Sign", "extract": "true", "type": "SIGNATURE", "subtype": "CAPTURE" }, { "name": "DateAuthPropIns1", "extract": "true", "type": "INPUT", "subtype": "LABEL" } ], "role": "SIGNER_2008662" }, { "fields": [ { "name": "RepPropOwnCompSign", "extract": "true", "type": "SIGNATURE", "subtype": "CAPTURE" }, { "name": "DateRepPropOwnComp", "extract": "true", "type": "INPUT", "subtype": "LABEL" } ], "role": "SIGNER_2008663" } ] } ], "roles": [ { "id": "SIGNER_2008662", "signers": [ { "email": "[email protected]", "firstName": "asgasg", "id": "SIGNER_2008662", "lastName": "aa", "auth": { "challenges": [ { "maskInput": "true", "answer": "testing", "question": "What was the name of the city where your mother was born?" } ], "scheme": "CHALLENGE" } } ] }, { "id": "SIGNER_2008663", "signers": [ { "email": "[email protected]", "firstName": "Santosh", "id": "SIGNER_2008663", "lastName": "G", "auth": { "challenges": [ { "maskInput": "true", "answer": "testing", "question": "What was your favourite toy when you were a child?" } ], "scheme": "CHALLENGE" } } ] } ], "status": "SENT", "language": "en", "name": "BMO Insurance eSign Package", "type": "PACKAGE", "userName": "eBix", "userPwd": "3F166721197B5" } ==========================================


Reply to: Digital Signature Not Capturing

0 votes
Hi, There are two things I noticed in your payload: 1. You have the "trashed" flag set to true. You want to remove that or set it to false. 2. You're extracting label fields from your documents but you are not setting any values. A label field must have a value before sending out a transaction. For example:
              "name": "DateRepPropIns1",
              "extract": "true",
              "type": "INPUT",
              "value": "testvalue",
              "subtype": "LABEL"
Try these and let me know the results.
Haris Haidary OneSpan Technical Consultant

Reply to: Digital Signature Not Capturing

0 votes
Thanks Haris!!! Its working now after sending the value. Sai

Hello! Looks like you're enjoying the discussion, but haven't signed up for an account.

When you create an account, we remember exactly what you've read, so you always come right back where you left off