453 results matched your search criteria
Modifying a signer
Forum topic
OneSpan Sign
Sometimes we encounter an issue where we need to change the signer on the package. I know I could resend a package to the new signer, but this would require us to start from the beginning. Is there a way to change the signer after the package is sent? Thanks in advance, Darin
Getting error=invalid_client_id&error_description=client%20identifier%20invalid
Forum topic
OneSpan Sign
I am connected in production Salesforce to a Sandbox trial account. I keep getting this error if I try click 'New' to create a new package or template in the eSignlive App. I can create a new Convention without issues, though.
Custom Draw Field
Forum topic
OneSpan Sign
Is it possible to have an area on a form where the signer can free form draw? We have a form that the signer needs to designate an area of the body - and they are instructed to draw on the body to indicate the issue at hand. Is this possible?
Not receiving the PassCode on the Mobile while doing SMS Authentication
Forum topic
OneSpan Sign
Hi Team, While I'm using the SMS Authentication type to authenticate a signer, the signer is not receiving the passcode SMS. Even I tried it with the package created using the sandbox environment. But, I'm not getting the passcode. Is there any ways to resolve this issue?. Thanks in advance.
Navigator does not show up in iPad.
Forum topic
OneSpan Sign
Hi, In ceremony layout settings, we have set navigator ( directs the signer to the next available signature) property as true. So, it comes up in desktop, mobile as well but in iPad, it is not showing. Please, let us know how can we solve this issue? Thank you.
Offline capabilities
Forum topic
OneSpan Sign
Hi! We are integrating the eSign SDK for iOs and our application is "offline first".
Using both Text Tags and Text Anchors
Forum topic
OneSpan Sign
Are there any known issues with using both methods of extraction in the same document? The following package has been created in the sandbox: zc1pssVwepH2BDjC0-lDlbuNzD8=
eSignLive PDF is showing AnchorText in background of Sign Date
Forum topic
OneSpan Sign
We are facing issue with the TextAnchor visibility issue in the PDF’s on Signing Date field.
Java SDK giving a password Protected File
Forum topic
OneSpan Sign
Hi,   We are using JAVA SDK v11.47 , we are downloading the PDF using the below code that is there on your developer portal.  Observations: 1.  The files that we download using the below code gives us password prompt when we open it
Getting issue for setting enforceCaptureSignature as true through .NET SDK
Forum topic
OneSpan Sign
Hello, I am working with .NET SDK. Currently according to my requirement I need to change my enforceCaptureSignature to true for allowing user for multiple time signing. While searching for solutions I found "https://sandbox.esignlive.com/api/packages/{packageId}".