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265 results matched your search criteria
How to retrieve signingUrl when signerId is email address while package creation
Forum topic
OneSpan Sign
Hi, I would like to understand how do we retrieve signingUrl when we pass signerId as an email address. I am using below snippet  eslClient.getPackageService().getSigningUrl(transactionId, userIdentifier); here I've userIdentifier is e.g.  "[email protected]"
Trouble connecting/downloading packages
Forum topic
OneSpan Sign
I've been having a bit of trouble connecting to the Canadian sandbox environment. The specific error message I'm getting is: "Could not get package.
How to validate if a document holds required text-anchor?
Forum topic
OneSpan Sign
Hello Team, I have the following scenario: I am trying to create a Package with a PDF document, which is provided as binary stream. I also want to add a Signer(s) Signature(s) and to locate these through corresponding text-anchors.
Signature Option "Capture" with "Upload Image" option when sending from Laserfiche Workflow
Forum topic
OneSpan Sign
I am attempting to send a contract with the signature block set to capture from Laserfiche Workflow. In the document I have placed the text tag:  
CreatePackage exception - Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
Forum topic
OneSpan Sign
I have been using the .NET SDK solidly for about 6 weeks with no issue. My coworker mentioned 2 weeks ago that one day he suddenly could not create a signing package when he could the previous day.
Validate document before call SendPackage
Forum topic
OneSpan Sign
Hi,   We are using this method to create an package
Reporting
Forum topic
OneSpan Sign
Silanis I’m a developer for Mendota Insurance. We’re still in the development phase using your eSignLive product in your sand box environment. I have some questions around the reporting.
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
IBM Java and TLS
Forum topic
OneSpan Sign
Our java application runs on WebSphere 8.5.5 and IBM Java 1.8 When attempting to connect to OneSpan the TLS Cipher negotiation is resulting in dropping down to TLS 1 which OneSpan then rejects. So in the java sdk com.silanis.esl.sdk.internal.Client.java protected SSLConnectionSocketFactory b
Get Signing Status
Forum topic
OneSpan Sign
Hi, I am trying to get the signing status of a package using the following SDK call: eslClient.getPackageService().getSigningStatus(packageId, signerId, documentId) What I noticed that this call has inconsistent behavior while returning package information. On some occasions even if a package is av
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