914 results matched your search criteria
Sandbox environment - Email notification not being sent to signers
Forum topic
OneSpan Sign
I have tried several times and waited for up to an hour - however signers are not getting notification email... I am able to get the SMS passcode but no email with link to sign... is the environment working?
Getting a new Error: No Role found for signer email
Forum topic
OneSpan Sign
I was generating Packages without a problem using my Code but now I am returning the following error when trying to send a new Package.
Creating Signer and document dynamically during package creation
Forum topic
OneSpan Sign
Is there any way I can dynamically add signer and document while creating the package. For example I want to use a for loop to add no of signers(withSigner) and documents(WithDocument), when creating the package
Multiple Signers on Different Documents under single package
Forum topic
OneSpan Sign
Hi There, I want to build a package with two different documents with two different signers and Signer 1 will sign on just document 1 and Signer 2 will sign on just document 2, how can I do this under same package? Thanks, Gurvinder
Find signer who opted-out/declined package
Forum topic
OneSpan Sign
Hi, If our application somehow missed the callback event of opt-out/decline, is there any REST API which can be used to fetch the details about signer who opted-out/decline and with what reason?
Package signed by one signer and not the other gives error
Forum topic
OneSpan Sign
We receive the following error message if the package is signed by the one individual and not the other when we do a check status call. Could not get signing status. Exception: The remote server returned an error: (404) Not Found.
Problem with GetPackage: Signer Id vs Role Id
Forum topic
OneSpan Sign
When I use the .NET SDK version 11.5, I'm have a problems getting the signerId of package signers. What I want to do is this: call the eslClient.GetPackage(packageId) method to get information about an existing package get an authorization token, by SignerId, for a signer from
question about locked signers and in-person signing
Forum topic
OneSpan Sign
Hi, We've discovered some behaviour that seems strange/inconsistent to our team. It may just be a case of not understanding the APIs properly, but either way hopefully you can help us out. Our application supports both remote and in-person signing.
Allowing signer to upload a signature through apex sdk
Forum topic
OneSpan Sign
HI Team, How can we allow a particular signer to upload a signature file into the agreement?   I know how to do it from UI but need to do it using salesforce apex code. Right now we are just adding the role as below.
SIGNER_COMPLETE event does not get received by addEventListener
Forum topic
OneSpan Sign
I use the event notifier with a Iframe (https://community.onespan.com/documentation/onespan-sign/codeshare/esignlive-event-notifier) for couple years in my projet and when I have configure it initially the event to check for completion was ESL:MESSAGE:SUCCESS:SIGNER_COMPLETE.