OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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How to indicate, via API, where on a PDF customer should sign ?
Forum topic
OneSpan Sign
Hi There, I am a newbie to eSignLive and is doing some research to see how we can improve our sales process. Our system currently generates contracts (PDF) dynamically and then email it to customer for signature. I know that through the eSignLive portal, I can mark up where in the PDF contract cu
OneSpan new versions: are fallback possible?
Forum topic
OneSpan Sign
CONTEXT We know that version 11.42 will be out in SandBox on June 9, 2021 and in PROD on July 8, 2021.   QUESTION
how to get the documents from the template along with the JSON
Forum topic
OneSpan Sign
Hi,  I want to retrieve a onespan users api key to use the template that user has and if any documents were added to the template then would like to retrieve those documents too. I am using .net sdk for this scenario.   Sergio Paul
Create Package throws an 403 forbidden exception
Forum topic
OneSpan Sign
Hi,   I am using api key for authentication, retrieving template works fine but when i tried to create package it thrown 403 forbidden error.   We might be missing some settings on the account. Can you guide us   Thanks
Is there a documentation with all possible values of Optional details message
Forum topic
OneSpan Sign
I am implementing eSignLive integration with one of my services. I need a detailed documentation of all 'Optional details message' for 400 Bad requests that can be thrown on createPackage SDK method. Is there such a documentation available?
Trouble connecting/downloading packages
Forum topic
OneSpan Sign
I've been having a bit of trouble connecting to the Canadian sandbox environment. The specific error message I'm getting is: "Could not get package.
Digital vs Electronic Signature
Forum topic
OneSpan Sign
Very new to this. One of our clients requires 'digital' vs 'electronic' signature - that is, the signer must have a PKI certificate and the private key of the user's certificate is used to create the signature.
New Signer Experience sandbox?
Forum topic
OneSpan Sign
I am testing the use of the JavaSDK in my local environment using my person sandbox API key. It has worked fine with the classic experience, but my organization is moving to NSE and I want to test documents that I create with NSE. Can I convert my sandbox account to the NSE?
Creating signer session with SMS authentication
Forum topic
OneSpan Sign
Hi, We would like to integrate esign solution to our application, while creating the signer CreateSignerSessionToken, we want SMS authentication to be enabled in that session. Could you please advise how this can be achieved.
Getting "Unexpected character encountered...." upon DownloadZippedDocuments
Forum topic
OneSpan Sign
Hi , Please assist with "Could not download the documents to a zip file. Exception: Unexpected character encountered while parsing value: .