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Specifying the order in which signatures are collected
Forum topic
OneSpan Sign
If the signature ceremony is NOT "inperson", is there a way to specify the order in which the signers receives the doc?
SMS, Security Questions, etc not working for in-person signing
Forum topic
OneSpan Sign
Hi I am trying to perform an in-person signing but I require to authenticate the signer. I have enabled SMS/Security Question authentication while creating the transaction. The authentication mechanisms work fine when the signing process is started from the link sent through email.
Transaction deactivated
Forum topic
OneSpan Sign
Hi, There is a callback event called Transaction deactivated. Is there a REST API which when called will trigger this event.
Signer Name over lays and hides Captured Signer Signature
Forum topic
OneSpan Sign
1. In the Capture Signature option, can the words that overlay the signature (E-Signed by John Smith) be dropped to just display the signature. Please see the attachment for reference 2.
Error message on viewing document
Forum topic
OneSpan Sign
Hello, When we are trying to access the document added to the package seeing 'An error occurred' message.
Get Field Values
Forum topic
OneSpan Sign
Hi team, There's a guide named Field Values from your Feature Guides where I've found a function in SDK to get all field values in one shot: eslClient.getFieldValues( packageId ) My question is, is there an endpoint URL for the same function in REST?
Can we print or download the documents with fields before the signing ceremony ?
Forum topic
OneSpan Sign
Is it possible to obtain/download/print a copy of the document that includes all the fields and labels created in OneSpan Sign, positioned as they appear to the customer during the signing process?
Disable the activation email on a transaction by transaction basis
Forum topic
OneSpan Sign
Hi is it possible using the REST API to disable the activation email at the transaction level? For certain transactions we want to send the activation email but for others we are serving the signing URL and don't want the activation email sent.
OTP Triggering before the user clicks the link from email
Forum topic
OneSpan Sign
Hi , We are using our own twilio to send SMS. Once the User clicks on the link from email , onespan will call the Callback url configured in account settings with the OTP. And we inturn ,send it to the users by our Twilio account
SMS is not being received for some customers
Forum topic
OneSpan Sign
Hi, We have received some complaints from customers that are not receiving the OTP in their signature process.