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Session Expiry Redirect URL setting NOT available at Account Level
Forum topic
OneSpan Sign
Hi OneSpan Team - I have gone through the below article and it mentions that the Session Expiry Redirect URL can be configured at Account Level , I have gone through my account and not found any configuration as such. 1)Do we nee to do this setting at the account level OR 2)In the JS code , as on
Get 'Locked' Signer Status
Forum topic
OneSpan Sign
Is it possible to get the 'locked' status of a signer by using GetSigningStatus(). Currently, the returned status is 'pending', even though the user was locked. I'm aware there's a callback that can be used, but using GetSigningStatus() flows better with our current code base.
Radio buttons using text tags issue
Forum topic
OneSpan Sign
Dear all, As you can see from the screenshot attached, normally next to the radio buttons we have the text “Agree”, “I don’t Agree”, which seem to be covered(hidden) by the placeholder markup code in the produced document in the Signing Ceremony. The markup I am using to add the radio but
Get value for Signer Address
Forum topic
OneSpan Sign
Is it possible to access the address for a signer like we would for a Signer Title or Signer Company? I know there are two fields available for the address. Just looking to see if I can get the data back from them.
Need to block sending mails to ESign user
Forum topic
OneSpan Sign
Hi OneSpan Team - As per our requirement , the ESign process for 2 roles happen within the pega application process flow , We need not send emails to the Esign users to complete the Esign process via email and on to the OneSpan site . Is there any way by which we can block sending emails to users .
Text Anchor field at left-top
Forum topic
OneSpan Sign
Hey team, We are using Text Anchor feature to extract fields. But there was one field that doesn't get the right position and show up at left-top corner of the page. Our .NET SDK version is 11.0, during package creation, we didn't receive any error. Please advise, Oliver
Text Tag Syntax
Forum topic
OneSpan Sign
Hello, We have the below field in our pdf: {{esl:Signer1:textfield:size(200,50)}} Can you please let us know how to make these fields required and how can I set the max field length for these fields. Thanks!
unable to send two documents for signature
Forum topic
OneSpan Sign
Hello there, I am trying to send two documents to be signed by the same person. so I am creating two document builders adding the email address to each one of them, but it keeps failing with the error that the email is already in use for this package.
Wrong Order of Consent Document and Contract
Forum topic
OneSpan Sign
Hello Team, I have a problem with the order of the Consent Document and the Contract. I am using API to created the package and send the documents. In the beginning I was sending only a Contract. Last days I did some code changes to add the Consent Document.
Cross-client email example
Forum topic
OneSpan Sign
Hey, Do anyone happen to have email templates or a guide regarding making HTML emails that are able to be rendered properly cross multiple email clients? Thanks in advance! Oliver