OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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can not upload the document
Forum topic
OneSpan Sign
Hi, I tried to upload a document (attached) in the sender UI, it has error message as 'this document failed to upload and maybe locked'. but I tried it in the sandbox, and it's working fine.  
Create Package in multiple sub accounts using API KEY
Forum topic
OneSpan Sign
I have access to three Sub Account. I can create package inside any of the sub accounts in UI. If i create a package through API it will be created inside my home sub account How to create package in different sub account using API for a particular user as sender
limit on file size and # of pages
Forum topic
OneSpan Sign
Hi, Could you please let us know what limits does esignlive put on the files being uploaded for digital signing? - size of file in MBs - # of pages in a given file We've observed that we've a 2.6mb file with about 200 pages and it won't upload via the UI or via the API route. thanks Neel
Create a Template
Forum topic
OneSpan Sign
Hello, I want to check with you about a case I am facing.
Is it possible to add a tooltip help text to a Radio button using the API?
Forum topic
OneSpan Sign
I've noticed in the UI I am able to add tooltips to my radio buttons. I am wondering if this is a possible in the api as well ie
Email Bounce 500 Error
Forum topic
OneSpan Sign
Receiving this error
Callback URL can not work as expected
Forum topic
OneSpan Sign
Hi, There is a confusion when we use the callback function, is there anyone to give some advice? The callback url is based on our application. And this path is correct when running directly in the browser, however there is no reaction after the callback event action. How could I research this issu
Programmatic user management
Forum topic
OneSpan Sign
I will have a great number of users to maintain. In order to simplify process and to make adding and modifying users I need to (or prefer to) 1. Add users programmatically (this probably has to return user API key) 2. Once user is added I would need to modify a. Callback URL b. Callback Key c. Sele
Receiving Extra Attachment Reject Emails when rejecting attachments using the .Net API
Forum topic
OneSpan Sign
We have integrated with OneSpan using your .Net SDK (version 11.12.0.0 ).  We have built out logic to reject attachments but we have come across a scenario where if a sender has multiple attachments that are rejected, when we reject those attachments using the AttachmentRequirementServi
url callback for server not in dmz
Forum topic
OneSpan Sign
I'm setting up the url callback.  My OneSpanSignConnector service is located on a service in the internal network not the DMZ. This is how I was going to set it up: