Email Bounce 500 Error

0 votes

Receiving this error

Payload: {"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"EMAIL_BOUNCE","sessionUser":"eb60f69c-091c-4540-aeb1-b435c78f5a34","packageId":"aJmRaO-v7e-MgfZl8I0kEfl08Dc=","message":"OOTO","documentId":null,"createdDate":"2021-11-22T14:53:34.171Z"}
Reason(s): status code: 500, reason phrase: 500: Internal Server Error

Reply to: Email Bounce 500 Error

0 votes

Hi jmanalo,


Thanks for your post! From a previous ticket, it suggests the 500 error might be happened at your callback server, two questions:
- Is your callback listener expecting a callback request with name of "EMAIL_BOUNCE" and message of "OOTO" and returning 200 response?

- If you resent invitation to this signer, will you consistently receive this callback failure email?



Duo Liang OneSpan Evangelism and Partner Integrations Developer

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