630 results matched your search criteria
eSignLive Callback failed. (Failed to communicate with the callback server)
Forum topic
OneSpan Sign
Hi, please assist with the following issue: I was able to successfully receive a transaction callbacks and download multiple packages. However, each morning, upon initiating very first transaction I receive "eSignLive Callback failed." email from the server with the following contents (excerpt).
Authenticate Signer during signer switching with notary
Forum topic
OneSpan Sign
So far, the process is this. The notary signs into the transaction and then switches to the borrower that will be signing. The borrower will then click the okay button a few times to authenticate themselves and start signing.
Unable to insert document with an existing package
Forum topic
OneSpan Sign
Hi, I am unable to insert document with an existing package. My sandbox api key and url work fine.
How to add more than one files in a Package
Forum topic
OneSpan Sign
Hello, I am confused how to add more than one files in a Package with different signers. Is it possible in eSign to add more than one files in a Package and get each file status from eSign. Thanks
When I click on the Iframe confirmation button I get an error 502 bad request
Forum topic
OneSpan Sign
When I look in the browser console I see this error : Failed to load resource: the server responded with a status of 502 (Bad Gateway) Incomplete response received from the application Incomplete response received from application
Limit on signers
Forum topic
OneSpan Sign
Is there a limit to how many signers you can add to a transaction?What about for bulk sign?
How do one get transaction details (name, description) upon package download?
Forum topic
OneSpan Sign
Please provide directions on how to get transaction details (specifically name and description) upon package download. Regards, Alexander
How to Determine API Key
Forum topic
OneSpan Sign
Hi,
How do I send a Transcation via SMS
Forum topic
OneSpan Sign
Hello, How do I get the SMS feature enabled on my account and send a transaction via SMS? 
Package with only recipients
Forum topic
OneSpan Sign
Hi team, Our client is asking what status a package would reach if there were ONLY recipients (no signatories in the package). Does OneSpan Sign system track when the recipients open the package? Does that count as “Complete” for that receiver? Thanks in advance!