3702 results matched your search criteria
500 Internal Server Error
Forum topic
OneSpan Sign
Hello Duo, I am getting again and again the following error during sending document to esign. {"technical":"65533","messageKey":"error.internal.default","message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again.
Application Authentication with callback url
Forum topic
OneSpan Sign
Hi There , I want to know about any provision of sending the authentication token to the callback generation rest api call so that once the callback happens , we may get that token back with the request.
Input text field to multiple signers
Forum topic
OneSpan Sign
Hello! Is it possible to insert one text field into PDF document the way multiple signers could edit it? Thanks.
Keeping separate staging sandbox and production account
Forum topic
OneSpan Sign
What is the recommended way to be able to rapidly develop and iterate on a series of forms we're using for application integration, then be able to deploy them to a production instance? I tried the tool recommended by OneSpan's phone support at https://developer.esignlive.com/code-share/esignlive-c
Port 85 for Mobile based signing
Forum topic
OneSpan Sign
The mobile based document signing needs port 85 to opened. Is there a way to perform mobile based document signing using a secure port ?
Controlling Acceptance Signature Options
Forum topic
OneSpan Sign
Hello, We are setting a particular document in the package to use AcceptFor signatures. The document in question IS NOT the standard eSign consent form. It is another document that we simply want the signer to acknowledge.
WithDialogOnComplete() stops working after upgrade
Forum topic
OneSpan Sign
Hello, We recently upgraded our internal ESL system to 6.2. After the upgrade, packages created with .WithDialogOnComplete() no longer present the dialog at the end of the signing process. Is there a separate setting that has to be enabled on the account level for this dialog to work?
500 Error creating package
Forum topic
OneSpan Sign
Hey there, I've got some established code that is able to create packages consistently. However, I've run across a particular set of documents / metadata that is preventing the server from creating. This is the error from SDK: The remote server returned an error: (500) Internal Server Error.
WithoutGlobalConfirmButton ceremony setting not observed.
Forum topic
OneSpan Sign
Hi, We're on onsite customer running ESL 6.2. We recently decided to remove the "Confirm" button at the top of the screen during the singing ceremony. We added code to include .WithoutGlobalConfirmButton() per below but we still see the "Confirm" button during signing.
Out of bounds error when creating a document package
Forum topic
OneSpan Sign
Hello, We're using the .NET SDK for OneSpan Sign. When creating a package, we're receiving a message that we've placed an object (presumably the signature) outside the page boundary. The full error details from the SDK are below.