OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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IP in Evidence Summary Document
Forum topic
OneSpan Sign
Hi, I have signed on behalf of client using Bulk Sign feature . When i retrieve evidence summary document its showing my IP in that document. Is than anyway possible to pass Client Ip since we are signing on behalf our client and get their IP in evidence summary document.
Branding question / multiple branding options if using API
Forum topic
OneSpan Sign
We are using the API key, for our production account.  How can you have multiple branding options when it comes to using the API key?  I am not sure I am asking this very well, so let me know if there are other things I can mention. Thanks!
attachments restriction
Forum topic
OneSpan Sign
Hi!  I'm trying to restrict the attachment in advance section of new transaction, but I can only set if it is mandatory or not. Do you know if i can set only pdf documents as attacments from any flag in the platform?  Thanks for your help!
Moving (Or Hiding) E-Sign Watermark over Physical Signature
Forum topic
OneSpan Sign
We are reviewing documents we have received back from E-Sign. We have a situation where customers enter an actual written signature, and then the final document has the E-Signed By NAME HERE watermark over the actual signature. Is there any way to move or hide that watermark?
IAS integration with CyberArk with AD backend authentication
Forum topic
Intelligent Adaptive Authentication
Hello Good People, Currently we have an IAS server for our one inhouse application, I would like to integrate with CyberArk PAM with backend authentication using active directory. Kindly can anyone advise over the possibilities.
When customer charged for this service
Forum topic
OneSpan Sign
I am currently creating a report about how many customer are signing the documents in one particular months. I was wondering when is customer charged during this process of signing the document, is it when customer actually signed the doc or is it when sSign have send the document to user.
Dealing with Missed bounce events through API
Forum topic
OneSpan Sign
I saw an earlier post indicating that Bounce events are not accessible through the API. Can this be confirmed? If so, is there a suggested way to deal with this through code in the scenario that the listening service is offline at the time of the event? Thanks in advance. -Keith
Disclosure document with multiple locations
Forum topic
OneSpan Sign
Dear, We got a PDF document with multiple locations where we need a signature (page , x and y locations are already know) But we would like to have a single button option, like with the option Position Extracted. Is this even possible?
Get signing status using signerID
Forum topic
OneSpan Sign
In our code, we are using the change signer feature. .CanChangeSigner() Once a new signer is assigned, the eSL server generates random signer ID. How can we get the signerID using .net to get the signing status of this signer. Please note that we can't use callbacks in our environment
Navigator does not show up in iPad.
Forum topic
OneSpan Sign
Hi, In ceremony layout settings, we have set navigator ( directs the signer to the next available signature) property as true. So, it comes up in desktop, mobile as well but in iPad, it is not showing. Please, let us know how can we solve this issue? Thank you.