KKrumbine | Posts: 3

Dealing with Missed bounce events through API

Tuesday, February 27, 2018 at 09:45am
0 votes
I saw an earlier post indicating that Bounce events are not accessible through the API. Can this be confirmed? If so, is there a suggested way to deal with this through code in the scenario that the listening service is offline at the time of the event? Thanks in advance. -Keith
harishaidary | Posts: 1812

Reply to: Dealing with Missed bounce events through API

Tuesday, February 27, 2018 at 11:38am
0 votes
Hi Keith, Unfortunately, if you miss an event notification, then you won't be able to retrieve it as our application doesn't retry to resend a notification. You will however be notified through email that the callback notification has failed. One suggestion I can make, if this applies to you, is to write a script that polls the status of your packages not yet completed (taking into consideration that you are listening to the PACKAGE_COMPLETE event). You could run this script once a week. Of course, this would be your backup option.

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