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862 results matched your search criteria
ewitness api error
Forum topic
OneSpan Sign
Hi we are using an in house install of the evidence api https:// [server] /evidence/api/v2/{guid}pdf/false https:// [server] /evidence/api/v2/{guid}/html/false while running some tests, we are seeing the following error, could you please help with info on how to resolve this error: {"data":"A PDF
Getting error message
Forum topic
OneSpan Sign
Hi, Recently we got the following 2 errors intermittently when creating the package using the same form, do you know what did happen? From the error message, it seems it complains about the pdf document has error, but we are using the same document for test case, and most of time are successful, o
GetUpdatedPackagesWithinDateRange Error message
Forum topic
OneSpan Sign
I have this code as was suggested by OneSpan for retrieving "GetUpdatedPackagesWithinDateRange" but I am getting an error on this line. Page completed_packages = eslClient.PackageService.GetUpdatedPackagesWithinDateRange(DocumentPackageStatus.SENT, new PageRequest(index, 10),
Error creating package
Forum topic
OneSpan Sign
User is receiving error: 02/25/2019 08:35:41.00: Could not upload documents to package. Exception: The remote server returned an error: (400) Bad Request. HTTP POST on URI https://apps.esignlive.com/api/packages/fnoXU33p3SSUy7mp4T_D6zLeA4o=/documents.
Error confirming signature
Forum topic
OneSpan Sign
We are having a problem when the client tries to finalize the signature of the document. When clicking on the confirm button, the message "The selected document(s) could not be uploaded. The document(s) might be corrupted or locked."  
Salesforce OneSpan Errors
Forum topic
OneSpan Sign
We're receiving some errors in OneSpan when we're running our batch class in Salesforce. The vast majority of records are processed but we're left with a few K that do not run and we receive the errors in the debug logs shown below.
Sign a PDF file on behalf of someone
Forum topic
OneSpan Sign
Hello, Is it possible to sign a document without having the signer to go through the process and click on a signature box? For instance, we have a website, a user fills the forms, we display a preview to the user and ask for confirmation and the user click on the confirm button.
Can not add new documents to existing package(transaction)
Forum topic
OneSpan Sign
Hi Team, I use code to create packages, and when I go to the esign platform, I can not add new documents to the existing In Progress transaction. The code I'm using to create the package is PackageBuilder documentPackageBuilder = PackageBuilder.NewPackageNamed("Test Document Extraction")
Date Field Split Into Date Parts
Forum topic
OneSpan Sign
We have PDF forms in our system that contain "Date" areas. Some of these Date areas contain a single line for which the Date would be placed above. We have other forms where the Date area was pre-populated with the Forward Slash separators ( MM /dd / YYYY  ).   
Supress Redirect URL parameters
Forum topic
OneSpan Sign
The Redirect URL is getting some values appended to it by OSS. Something like this pattern: ?package=[packageID]&signer=[signerID]&status=COMPLETED
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