OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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iframe loading twice
Forum topic
OneSpan Sign
Hi, Recently one of our team using ifram to launch the signing ceremony, they said it requires loading 2 times in iframe in order to open the signing page. any idea? currently their solution is 1st loading login page, 2nd loading signing URL , then it works. thanks, Cindy
When customer charged for this service
Forum topic
OneSpan Sign
I am currently creating a report about how many customer are signing the documents in one particular months. I was wondering when is customer charged during this process of signing the document, is it when customer actually signed the doc or is it when sSign have send the document to user.
Multiple Signers for the same Signature
Forum topic
OneSpan Sign
Hi, I'm trying to set up a package where two signers are eligible to sign the same field, and one of them signing would be enough to complete it. Is there a way to accomplish this? Thanks in advance!
How to exclude user with status Llocked from Signer/receipient search List
Forum topic
OneSpan Sign
How to  exclude Lock user from Signer/receipient search List - I am getting search result even if esign sender/account in Locked status? How can i make sure only Active status users list should be displayed and available for selection? Below REST command get executed -
wanna user cant move next document without accepting
Forum topic
OneSpan Sign
HI All , I have default consent document and three accept only documents and last one include sign. I would like user can't move next document without accept it.
Creating group of multiple signature or initial fields where signer can sign one of them
Forum topic
OneSpan Sign
We have a scenario where user should initial on one of the signature fields from a group of fields (like a radio button group). We have multiple questions where we want the signer to initial on one choice.  e.g.
Issue with multiple captures on document losing handdrawn value
Forum topic
OneSpan Sign
Guys, I am working on a package that has both captures on one document. I'm using the handdrawn value for one and the fromfile for the other. On the first approval using the handdrawn value, it works fine. I then go onto the fromfile capture approval and it works fine.
What is the proper way of defining a date field?
Forum topic
OneSpan Sign
This one is actually both a question and its answer. I just received a question from an integrator who is trying to define a date field. Other topics probably cover this but I thought I would take a minute to create one dedicated specifically to this topic. Bound fields are a little tricky.
OneSpan Sign - API to delete multiple fields
Forum topic
OneSpan Sign
Is there an API endpoint that allows API clients to delete set of fields in one API call?
Event Notifications and Document IDs
Forum topic
OneSpan Sign
If a OneSpan Sign package has 3 documents to sign, does the event notification send one message to cover all three documents or does it send 3 messages with different Document Ids?