OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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SMS is not being received for some customers
Forum topic
OneSpan Sign
Hi, We have received some complaints from customers that are not receiving the OTP in their signature process.
Your authenication token was incorrect for in-person signing ceremony via REST
Forum topic
OneSpan Sign
I always get this error while trying to retrieve session id for the in-person signing ceremony using Iframe.
Unable to add Word Documents to transactions
Forum topic
OneSpan Sign
Hi, This issue seems to have started sometime in the last 24 hours, but I can no longer attach .docx or .doc files to transactions within the sandbox environment. If I attempt to upload via the UI I get the following error after about 30 seconds: "ERROR
This signature is not assigned to you for signing, Access Denied
Forum topic
OneSpan Sign
I have a Logic App that I am using to bulk sign documents in One Span using the Rest API. I am following the guidelines from this link https://developer.esignlive.com/guides/feature-guides/bulk-sign-for-a-signer/ Everything works great if Person-A creates and signs the documents and is the only re
"message": "Invalid position. Object placed outside of document page boundary."
Forum topic
OneSpan Sign
Hi Team, I am using REST API. While creating packages I received following exception. { "messageKey": "error.validation.invalidPageLocation", "message": "Invalid position.
404 Resource Not Found error when retrieving senders with Managing Senders (REST API) sample code
Forum topic
OneSpan Sign
I would appreciate some help--I am trying out the sample Managing Senders (REST API) code--I just want to retrieve senders--and I'm getting {"messageKey":"http.status.404","message":"Resource Not Found","code":404,"name":"Resource Not Found"} Here's the code I'm using;
Using WithADA() flag with On Premise solution 6.5
Forum topic
OneSpan Sign
Good Afternoon, My orginization is in the process of upgrading our On Premise ESignLive solution from 6.2 to 6.5.
Injecting fields
Forum topic
OneSpan Sign
Hello,   I am trying to inject data into a field on a PDF that is uploaded to onespan. I have the field in the following format   [Signer1.Capture1.Textfield1]  
Injecting fields
Forum topic
OneSpan Sign
Hello,   I am trying to inject data into a field on a PDF that is uploaded to onespan. I have the field in the following format   [Signer1.Capture1.Textfield1]  
Automatic Signer Progression when using In-Person option?
Forum topic
OneSpan Sign
Hello, We have tried several angles at achieving this using both the REST API and the .NET SDK but have so far not had any luck.