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500 results matched your search criteria
DocumentConversionCommand failed and failed retrieving fallback
Forum topic
OneSpan Sign
Hello, This was working yesterday, and now I'm getting the following error. There haven't been any code changes on our end. Using .NET SDK version 11.0.0. Could not upload document to package. Exception: The remote server returned an error: (500) Internal Server Error.
Signer Delegation
Forum topic
OneSpan Sign
I've noticed that the e-sign live SDK supports the ability to delegate access form one signer to another. (As documented at the bottom of this page).
Is there a bug with programmatically downloading a document not completely sign?
Forum topic
OneSpan Sign
This works (after unzipping the file) byte[] bytes = eslClient.PackageService.DownloadZippedDocuments(packageId); using (Stream file = File.OpenWrite(DocumentName+".zip" )) { file.Write(bytes, 0, bytes.Length); } This creates a corrupt document byte[] bytes= eslClient.PackageService.Downloa
how to upload customized default consent form
Forum topic
OneSpan Sign
Hi, I want to upload customized default consent form for every package, and my account already removed the 'default consent' form. when I tried to upload the form as document id as 'default-consent', this form always in document index 1 instead of index 0 as expected. any idea?
API for download docs does not return Documents
Forum topic
OneSpan Sign
Hi, I´m using /api/packages/{packageId}/attachment/{attachmentId} to dowload documents of a package that has been signged, how ever I´m getting a "404 Resource not found" error.  
Delete or Trash?
Forum topic
OneSpan Sign
Hi team, In our workflow, we allow our user to delete their transaction.
Unauthorized Access: Failed to validate token.
Forum topic
OneSpan Sign
Could I get someone to look at this package and help me understand why the signer got "Unauthorized Access: Failed to validate token"? The method that was used to generate the URL is run several times per day successfully but this one failed.  
Not Able to Extract the Signature Blocks
Forum topic
OneSpan Sign
Hi I am trying to CreatePackage and upload using Rest APIs. Below is my JSON String and attached is the PDF. This used to work in may 2017. Now the PDF file is getting flattened ignoring signature blocks. Are there any changes post may 2017 for JSON payout for CreatePackage and Upload.
Adding Initials / Date of Sign
Forum topic
OneSpan Sign
Hello! I'm trying to add extra fields to a transaction through the REST API but I can't get the extra fields to show up. So far I managed to add a free text field at the time of signing, but I can't get it to show the initials of the signer or the date of signing.
Getting documentid for SIGNED document into Notification
Forum topic
OneSpan Sign
We currently received notifications when the package is completed "PACKAGE_COMPLETE" however the documentid property is null. 
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