Not Able to Extract the Signature Blocks

Posts: 30

Not Able to Extract the Signature Blocks

Wednesday, July 26, 2017 at 02:21pm

Hi I am trying to CreatePackage and upload using Rest APIs. Below is my JSON String and attached is the PDF. This used to work in may 2017. Now the PDF file is getting flattened ignoring signature blocks. Are there any changes post may 2017 for JSON payout for CreatePackage and Upload. Kindly take look and revert me. Thanks in advance. { "roles": [{ "id": "signer2", "index": "2", "type": "SIGNER", "name": "signer2", "signers": [{ "firstName": "Anurag", "lastName": "Anurag", "phone": "12345", "email": "[email protected]", "company": "Oracle", "delivery": { "email": true, "provider": true, "download": true } }] }, { "id": "signer1", "index": "1", "type": "SIGNER", "name": "signer1", "signers": [{ "firstName": "SRIKANTHSRIGIRI", "lastName": "SRIGIRI", "phone": "7406888787", "email": "[email protected]", "company": "Oracle", "delivery": { "email": true, "provider": true, "download": true } }] }], "documents": [{ "approvals": [{ "role": "signer1", "fields": [{ "type": "SIGNATURE", "extract": true, "subtype": "CAPTURE", "name": "001SIGNATURE1" }] }, { "role": "signer2", "fields": [{ "type": "SIGNATURE", "extract": true, "subtype": "CAPTURE", "name": "002signature2" }] }, { "role": "signer1", "fields": [{ "type": "SIGNATURE", "extract": true, "subtype": "CAPTURE", "name": "003signature3" }] }], "name": "313_379_441" }], "name": "Package001", "description": "Package Description ", "type": "PACKAGE", "emailMessage": "Default Email Notification for E-Signature", "autoComplete": true, "status": "SENT" } Regards, Srikanth Srigiri

Attachments

Original_PDF_File_with_Signature-Blocks.pdf85.4 KB

PostProcessOfPackage_Signature-Blocks-Not-Extracted.pdf162.25 KB

July 26 Created

January 21 Last Updated

5 years ago Last Reply

10 Replies

13 Views

3 Users

0 Likes

2 Links

Answered by srikanthsrigiriyahoo-com

Posts: 30

Approved Answer

srikanthsrigir…

Reply to: Not Able to Extract the Signature Blocks

Sunday, July 30, 2017 at 09:12pm

Hi Haris, Thanks for a lot for your help. Document level Extract: true worked. Regards, Srikanth Srigiri.

Posts: 44

Gotcha

Reply to: Not Able to Extract the Signature Blocks

Thursday, July 27, 2017 at 04:54am

COuld be that your PDF does not have a properly formatted Document Extraction FIeld for the Signature... http://docs.e-signlive.com/doku.php?id=esl:e-signlive_guide-working_with_documents&_ga=2.192098026.1189697060.1500903577-550786198.1500401807#document_extraction Haris, Can you tell me the difference between the Document Extraction as specified by the link above ? - Method which I'm using vs the method that is being discussed here ( which is new to me as I didnt know we can have a free form field and doesnt need to have the same nomenclature as described in the link above) Thanks

Posts: 1812

harishaidary

Reply to: Not Able to Extract the Signature Blocks

Thursday, July 27, 2017 at 05:29am

Hi Srikanth, At first I thought it was an issue of the signatures not showing up in the final document but that isn't the case. The reason why the signature fields in the original document are not being extracted is because you forgot to add an "extract": true at the document level. Here's a working JSON payload:

{
  "roles": [
    {
      "id": "signer2",
      "index": "2",
      "type": "SIGNER",
      "name": "signer2",
      "signers": [
        {
          "firstName": "Anurag",
          "lastName": "Anurag",
          "phone": "12345",
          "email": "[email protected]",
          "company": "Oracle",
          "delivery": {
            "email": true,
            "provider": true,
            "download": true
          }
        }
      ]
    },
    {
      "id": "signer1",
      "index": "1",
      "type": "SIGNER",
      "name": "signer1",
      "signers": [
        {
          "firstName": "SRIKANTHSRIGIRI",
          "lastName": "SRIGIRI",
          "phone": "7406888787",
          "email": "[email protected]",
          "company": "Oracle",
          "delivery": {
            "email": true,
            "provider": true,
            "download": true
          }
        }
      ]
    }
  ],
  "documents": [
    {
      "approvals": [
        {
          "role": "signer1",
          "fields": [
            {
              "type": "SIGNATURE",
              "extract": true,
              "subtype": "CAPTURE",
              "name": "001SIGNATURE1"
            }
          ]
        },
        {
          "role": "signer2",
          "fields": [
            {
              "type": "SIGNATURE",
              "extract": true,
              "subtype": "CAPTURE",
              "name": "002signature2"
            }
          ]
        },
        {
          "role": "signer1",
          "fields": [
            {
              "type": "SIGNATURE",
              "extract": true,
              "subtype": "CAPTURE",
              "name": "003signature3"
            }
          ]
        }
      ],
      "extract": true,
      "name": "313_379_441"
    }
  ],
  "name": "Package001",
  "description": "Package Description ",
  "type": "PACKAGE",
  "emailMessage": "Default Email Notification for E-Signature",
  "autoComplete": true,
  "status": "SENT"
}

Haris Haidary OneSpan Technical Consultant

Posts: 30

srikanthsrigir…

Reply to: Not Able to Extract the Signature Blocks

Thursday, July 27, 2017 at 05:41am

Hi Haris, Good Morning, Yes, the issue is consistent. Can you please run quick check at your end and let me know if any issues in JSON or PDF. Similar JSON and PDF used to work without any issue in last May 2017. The shared PDF is not working even with sample code that i have shared from Silanis Samples "CreatePackageAndUpload" against that JSON PDF file gets transmitted to Silanis SandBox, After Email notification tried to Sign the document, I don't see any signature blocks in PDF file Thanks in Advance for your help. Regards, Srikanth Srigiri.

Posts: 1812

harishaidary

Reply to: Not Able to Extract the Signature Blocks

Thursday, July 27, 2017 at 05:54am

Try the payload I posted. It should solve your issue.

Haris Haidary OneSpan Technical Consultant

Posts: 30

srikanthsrigir…

Reply to: Not Able to Extract the Signature Blocks

Thursday, July 27, 2017 at 06:22am

Hi Haris, Thanks for updated JSON Payload. I will give it a try. Need to add "extract": true at Document level is something optional in the past ( Some time May 2017) or introduced new. I am wondering as the Same JSON used to work for me consistently when I have tested in May 2017. After confirming this was working in may 2017, I have automated JSON string construction based PDF metadata. It is the same program without which is falling today from me. Kindly throw some more light on how it may be possible. Regards, Srikanth Srigiri.

Posts: 1812

harishaidary

Reply to: Not Able to Extract the Signature Blocks

Thursday, July 27, 2017 at 06:30am

Hi Srikanth, It's possible that it was a bug before and it was fixed in the latest releases. However, I can assure you that using any sort of extraction requires "extract": true at the document level. Here's our documentation it: http://docs.esignlive.com/content/c_integrator_s_guide/sdk/c_managing_documents/extraction.htm#Position

To enable Position Extraction on a field or signature, ensure that: The name of the field or signature in the SDK model is exactly the same as its name in the uploaded PDF file. Both the document and the field or signature are set to "extract". To set a field or signature to "extract", you must invoke the withPositionExtracted() method on the builder.

Haris Haidary OneSpan Technical Consultant

Posts: 30

srikanthsrigir…

Reply to: Not Able to Extract the Signature Blocks

Wednesday, June 27, 2018 at 03:09am

Hi Haris, Signature blocks are not shown again, Earlier after setting to Document level Extract: true issue is fixed. Are there any changes in request payload JSON for signature extraction. Attached is the Sample.pdf and request payload as below. kindly look into this and let me know any changes needed in JSON payload { "roles": [{ "id": "signer1", "index": "1", "type": "SIGNER", "name": "signer1", "signers": [{ "firstName": "Jason", "lastName": "Barrs", "email": "[email protected]", "company": "Oracle", "delivery": { "email": true, "provider": true, "download": true } }] }], "documents": [{ "approvals": [{ "role": "signer1", "fields": [{ "type": "SIGNATURE", "extract": true, "subtype": "CAPTURE", "name": "001SIGNATURE" }] }], "extract": true, "name": "TestPackage" }], "name": "Package001", "description": "Package Description ", "type": "PACKAGE", "emailMessage": "Default Email Notification for E-Signature", "autoComplete": true, "status": "SENT" } Regards, Srikanth

Attachments

Sample.pdf83.5 KB

Posts: 30

srikanthsrigir…

Reply to: Not Able to Extract the Signature Blocks

Sunday, July 1, 2018 at 09:12pm

Hi Can you please take look at this issue and let me know if any changes needed Thanks, Srikanth

Posts: 1812

harishaidary

Reply to: Not Able to Extract the Signature Blocks

Wednesday, July 4, 2018 at 09:06am

Hi Srikanth, Form field names are case-sensitive. In your pdf, you have "001signature" but in your payload you have "001SIGNATURE". Make sure they are both the same.

Haris Haidary OneSpan Technical Consultant

Not Able to Extract the Signature Blocks

Reply to: Not Able to Extract the Signature Blocks

Reply to: Not Able to Extract the Signature Blocks

Reply to: Not Able to Extract the Signature Blocks

Reply to: Not Able to Extract the Signature Blocks

Reply to: Not Able to Extract the Signature Blocks

Reply to: Not Able to Extract the Signature Blocks

Reply to: Not Able to Extract the Signature Blocks

Reply to: Not Able to Extract the Signature Blocks

Reply to: Not Able to Extract the Signature Blocks

Reply to: Not Able to Extract the Signature Blocks

Log in

Two-step verification is required