296 results matched your search criteria
Creating signer session with SMS authentication
Forum topic
OneSpan Sign
Hi, We would like to integrate esign solution to our application, while creating the signer CreateSignerSessionToken, we want SMS authentication to be enabled in that session. Could you please advise how this can be achieved.
What is the validation logic for phone numbers entered for SMS verification?
Forum topic
OneSpan Sign
Hello - What is the logic behind validating the phone number entered in the SMS Authentication field?  How does the system know that 111-111-1111 is an incorrect number in America?  Thanks.
Sandbox environment - Email notification not being sent to signers
Forum topic
OneSpan Sign
I have tried several times and waited for up to an hour - however signers are not getting notification email... I am able to get the SMS passcode but no email with link to sign... is the environment working?
Meaning of provider element role/signers/delivery
Forum topic
OneSpan Sign
What is the meaning of the provider element of role/signers/delivery, i.e. when one defines a role, one can specify
Signer Management field - Delivery ( Provider; Email; Download)
Forum topic
OneSpan Sign
Hi there, Please see the link below. https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/signer-management
Changed server provider. Not getting notification callback
Forum topic
OneSpan Sign
Hi, we changed server provider yesterday, and now we're not getting the notification callbacks. We already changed the DNS and we confirmed that it's pointing to the right box. Do you guys need to bind the address to a specific IP? If so, the new IP for our api is 209.166.133.108.
SMS Input validation
Forum topic
OneSpan Sign
I'm trying to validate user input on the front end to match the format of strings that oneSpan will accept for phone numbers. Is there any official documentation for this format?
Change signer – make sms authentication as default
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK for our signature use cases. We have this below scenario, could you please check how can we handle this? 1. Email sent to signer named 'John Smith' for signature.
SMS, Security Questions, etc not working for in-person signing
Forum topic
OneSpan Sign
Hi I am trying to perform an in-person signing but I require to authenticate the signer. I have enabled SMS/Security Question authentication while creating the transaction. The authentication mechanisms work fine when the signing process is started from the link sent through email.
Email signers
Forum topic
OneSpan Sign
Hello, Is there a way to ensure that person who receives the email with link for signature is the person who actually signs the document.