166 results matched your search criteria
Account setting questions
Forum topic
OneSpan Sign
Hi, 1) in our on-prem version, I don't see the authentication for recipient can use KBA, and also I tried in the sandbox, doesn't see it either. Would you please let me know in which version KBA is available and how to use it?
Turn "Send to Mobile" off?
Forum topic
OneSpan Sign
We would like to not have a button to send to mobile on our HANDDRAWN signature block. Couldn't find option on sig block, any way to disable mobile signing anywhere else?
Decline button on mobile version
Forum topic
OneSpan Sign
Based on eSign documentation and my testing, I didn't see an option for the user to decline on the mobile version. I only saw Opt-out. Is decline not an option for mobile? Thanks.
Window "Thank you" after signing with mobile device
Forum topic
OneSpan Sign
Hello, When i sign a documnt with mobile device, we see this window (e.g. screenshot). It appears only with mobile device but we don't want this window. Can i remove it? Or we must request support to delete it? Thank you, Godinas Maxime.
CVE-2022-24823 onespan Java sdk
Forum topic
OneSpan Sign
The onespan Java sdk (sdk-11.51-jar-with-dependencies.jar) contains a version of netty (4.1.74.Final) that has security vulnerability CVE-2022-24823, the sdk-11.51.jar has references to it,  and our company (and clients) won't allow it to be deployed with security vulnerabilities.
email template email.notify.mobile
Forum topic
OneSpan Sign
Hi, what's the difference between email template 'email.notify.mobile' vs 'email.notify'? As I known, email.notify is the one send to the signer for signing the document? when the 'email.notify.mobile' is triggered?   thanks, Cindy
Does Mobile SDK support upload ID proof from phone?
Forum topic
OneSpan Sign
Hi, I am working on in-person sign in using eSignLive iOS mobile SDK, and we require ID proof from signer. For instance, take a picture of id and upload it. I don't find it anywhere in mobile SDK? I am wondering if this feature is supported? Thanks a lot.
UpdatePackage Package Name property
Forum topic
OneSpan Sign
Hi, Is there any recommended way to update the package name property after it was first created, through .NET SDK?
Get Evidence Summary
Forum topic
OneSpan Sign
Hello,   I would like to get the Evidence Summary of a completed transaction in Java.
Force mobile UI for signing ceremony?
Forum topic
OneSpan Sign
Hello, I are not using the iOS SDK, and instead loading the signing ceremony from the signingURL in web views on both iOS and Android tablets.