125 results matched your search criteria
"Unauthorized Access. Session May have expired" Error.
Forum topic
OneSpan Sign
Hi, Our customers are periodically getting the following error while trying to publish an approval: "Unauthorized Access We're sorry. Your session may have expired. Please try again.
Questions about flow of accessibility enabled signing sessions
Forum topic
OneSpan Sign
Good Morning, I am currently in the process of making modifications to exsiting signing ceremonies in order to use the WithAda() Flag and make the documents readable by software such as the JAWS reader.
Callback- Finding the signer associated with the "session_user" identifier
Forum topic
OneSpan Sign
I have looked all through the SDK and the REST API, and I can't find an answer to this. Could you please assist me? In your notifications you send us a package id, a session user id, and the event name.
User Session ID in Signer_Complete event notification
Forum topic
OneSpan Sign
I'm trying to figure out how I can identify which signer has signed when I receive signer_complete event.  It sends:
Question regarding Document Signing Certificate of Completion with session purge
Forum topic
OneSpan Sign
Question regarding Document Signing Certificate of Completion with session purge: A customer is asking if he could purge an eSignLive session, would the Document Signing Certificate of Completion also get purged or does it maintain a separate record of that? This is for litigation purposes only;
Session token on NEW INSTANCE/UI is poining to OLD UI
Forum topic
OneSpan Sign
Hi, i have a problem when trying to generate a URL with sender authentication token to package view. When i do that on old-instance (sandbox.e-signlive.ca) its working fine. But when i do that on new-instance(sandbox.esignlive.com) its not working fine reps the UI looks the old way. Is there a w
Session Expiry Redirect URL setting NOT available at Account Level
Forum topic
OneSpan Sign
Hi OneSpan Team - I have gone through the below article and it mentions that the Session Expiry Redirect URL can be configured at Account Level , I have gone through my account and not found any configuration as such. 1)Do we nee to do this setting at the account level OR 2)In the JS code , as on
Unable to get signer authentication token - Could not determine session user for
Forum topic
OneSpan Sign
Hi, I am trying to retrieve a signer authentication token to build a signing URL using the createSignerAuthenticationToken method on the AuthenticationTokensService on the EslClient within the Java SDK.
Regarding Branding Customization- customize logo and have session bar visible?
Forum topic
OneSpan Sign
Hey Team, Greetings for the day. I was playing around with branding the Signing Ceremony, when I try to customize the logo with a different image it works fine (but it disables the session bar, even when I use .withSessionBar() ) Is this the default behaviour?
Using OneSpan email invitations in addition to session token URLs - will this work?
Forum topic
OneSpan Sign
Hello,