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531 results matched your search criteria
Report updates
Forum topic
OneSpan Sign
How frequently are the in-app reports updated? Both Transaction Reports & Account Reports. Is there documentation about this?
"Unauthorized Access. Session May have expired" Error.
Forum topic
OneSpan Sign
Hi, Our customers are periodically getting the following error while trying to publish an approval: "Unauthorized Access We're sorry. Your session may have expired. Please try again.
Updating package
Forum topic
OneSpan Sign
I am trying to update an exciting package that is already on draft mode. especially roles on that package.
Shared template
Forum topic
OneSpan Sign
Hello, I've shared my template, but I still can't see the newly created template in my sub-account's dashboard. Any ideas on this? Thanks!
External signers can have same name and email
Forum topic
OneSpan Sign
Where is the setting to allow external signers to have the same name and email? I cannot find it on the Account Configuration page.
Notifications (auto and manual)
Forum topic
OneSpan Sign
Hi Silanis team- I have a Sandbox account with notifications disabled. The way we create packages is one document at a time. We need to "activate" / Send the package after each document is added (we do not know how many total docs we'll receive).
Disabled User Clear Saved Signatures
Forum topic
OneSpan Sign
Since OneSpan applies saved signatures (from File and Drawn) for someone who is disabled as a sender but still signs documents we want to be able to clear those values so they aren't appied when someone is disabled.Can I
How to Access Document Fields - Fields count is 0.
Forum topic
OneSpan Sign
I'm trying to pull down completed packages and read the fields. None of my documents have the fields array populated.
Callback event on designer events
Forum topic
OneSpan Sign
Hi, when adding the signature tags the Designer autosaves the changes. Is there a way to know that signature tags were added or they closed the designer session?
Sandbox REST API Access
Forum topic
Intelligent Adaptive Authentication
I have created a OneSpan community account but could not get an access to the features of the Sandbox API. How can I get access to it?
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