OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Could not create a new package one step
Forum topic
OneSpan Sign
Hello, get the below error while create a new package one step. *** System Error Occurred *** Could not create a new package one step. Exception: The remote server returned an error: (500) Internal Server Error. HTTP POST on URI https://apps.e-signlive.ca/api/packages.
User Session ID in Signer_Complete event notification
Forum topic
OneSpan Sign
I'm trying to figure out how I can identify which signer has signed when I receive signer_complete event.  It sends:
Optional Signature Blocks for Non-Defined Signers
Forum topic
OneSpan Sign
Is it possible to create 2 optional signature blocks in a document that are intended for 'additional signers' that have not been defined as a signer in the package?
Cannot connect
Forum topic
OneSpan Sign
Hi, I am trying the sample application.
Error creating package using Apex SDK
Forum topic
OneSpan Sign
A client is receiving an error, they are trying to add a second signer to a package. This second signer will always be the same individual and will be signing after the first signer has signed.
Could not update role Exception
Forum topic
OneSpan Sign
Hi, When I try to updatePackage() I get the following exception. I am trying to update the package with additional signer information to a placeholder block in the document when I get this problem.
Unable to add specific documents to a package
Forum topic
OneSpan Sign
We have been using oneSpan for around 2 years now and we weren't facing any issues with adding documents to a package but recently when we're trying to add certain pdfs, we are getting an error - "The number of Pre-Verify results does not match the number of documents that were sent for verificat
The attachment ID that I define in the payload is overwritten
Forum topic
OneSpan Sign
Hi, I'm having a problem. When I define the payload to create the transaction, OneSpan overrides the attachment ID. For example, the user is required to attach 2 documents.
When trying to add document as binary data to create package I always get an error
Forum topic
OneSpan Sign
Hello, I am having some issues when trying to add a document as binary data to a package Our pdf's are in base64 data so we need to convert this data to binary data but we always get this error when we are trying to create new package(POST /api/packages):  
internal server error when get signing url
Forum topic
OneSpan Sign
I started getting 500 errors from onespan api when try to get signing url for a package role   http response received: