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OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Remove signer from an In Progress transaction

Forum topic

OneSpan Sign

We have encountered several instances of multiple signers added to a transaction, but only one signer completes the esignature. That signer then downloads the docs and has the other signers wet sign the document. We then cannot access an evidence summary for just the one signer.

Getting error in Designer view

Forum topic

OneSpan Sign

HI, I am trying to integrate designer view in my app through this link https://developer.esignlive.com/guides/feature-guides/designer/ "https://sandbox.esignlive.com/api/authenticationTokens" works fine and getting authentication value but when I send request to following api I am getting "Unauthori

Query regarding integration with Conga

Forum topic

OneSpan Sign

Hi there. We have recently signed up with eSignLive to use with Salesforce, and at the moment Conga. Iâ€™ve found this document from your Online Guides on using Conga with eSignLive â€“ http://docs.esignlive.com/content/d_esignlive_connectors_guides/salesforce/salesforce_v4.0/integrator_s_guide/wo

Can not generate the URL

Forum topic

OneSpan Sign

Hello, I am getting this error while generating the signing URL: Could not sign documents. Exception: The remote server returned an error: (500) Internal Server Error. HTTP POST on URI https://apps.e-signlive.ca/api/packages/-XN_Sbs1bSm9Hbs1x3dqpUWdBUk=/documents/signed_documents.

Could not create a new package one step

Forum topic

OneSpan Sign

Hello, get the below error while create a new package one step. *** System Error Occurred *** Could not create a new package one step. Exception: The remote server returned an error: (500) Internal Server Error. HTTP POST on URI https://apps.e-signlive.ca/api/packages.

Return fields for a specific document

Forum topic

OneSpan Sign

Hi, We are currently using the UI to create the package, inject the fields, then use the Java SDK API to download the documents.Â I found this below which retrieves a list of field values at the package level.Â But we are looking in a way to retrieve the fields by documents.Â Â&nbs

Internal Server Error While Uploading Document in Python Rest

Forum topic

OneSpan Sign

Hi, I was trying the below code snipped To upload documents to packages,

How to download Summery Document

Forum topic

OneSpan Sign

Hi, How to download summery document using JDK Thanks

Page not found

Forum topic

OneSpan Sign

Hi, The following link is not working : https://developer.esignlive.com/app/uploads/test_text_tag.pdf Could you please fix it ? Thanks,