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Not seeing all packages when polling OneSpan
Forum topic
OneSpan Sign
We seem to be having an issue where we don't seem to pull in any of our recent test files using either the GetPackages or the GetUpdatedPackagesWithinDateRange.  We DO get results using those as long as we move the date range back to at least last November.  The catch is that if we
SDK version 11 issues
Forum topic
OneSpan Sign
Hi Silanis team- me again :) We just updated to the .NET SDK to version 11.0.0. Since then we are getting the following error: Could not create an authentication token for a signer. Exception: The remote server returned an error: (500) Internal Server Error.
Unable to add signer to existing package
Forum topic
OneSpan Sign
We are trying to add signers to the package that was already sent through the API and keep getting the following exception: com.silanis.esl.sdk.internal.EslServerException: Could not add signer.
Email Reminder : Could not retrieve the transaction summary for transaction uid
Forum topic
OneSpan Sign
Hi Team, We are using POST reminders api to schedule reminders. Initialy, we are creating package in DRAFT status.  Secondly, we are calling reminders POST api to set reminders.  As a response, we are getting 404 error.
Upload an excel document
Forum topic
OneSpan Sign
Can one use the API to upload an excel document with tags in it?
Certified PDF Validation?
Forum topic
OneSpan Sign
Does OneSpan API have a validation feature to enforce a PDF has a particular certificate before creating a transaction?
Reminder Schedule Default Value and Configuration
Forum topic
OneSpan Sign
We know it is possible to configure the Reminder Schedule (days until first reminder, days between reminders, number of repetitions) at the package/transaction level after the package/transaction is created, using API before 11.16, both API and UI after.
Signer Email Notifications
Forum topic
OneSpan Sign
Using REST API to create the package along with the documents and return a response package id. After that, we initiate a REST API signerAuthenticationToken passing packageId and email address of the signer which then redirect to an iframe to begin the signing ceremony.
Create Movable signature block.
Forum topic
OneSpan Sign
Hello Team, I am using "https://sandbox.esignlive.com/api/packages/" to create request on EsignLive. after successful call we received email from eSignLive to sign this document we open email to sign this document. then we have requirement from client to move our signatory box which we set using
Creating a role for a package
Forum topic
OneSpan Sign
I'm trying to add a role to an existing package in draft status.