Not seeing all packages when polling OneSpanTuesday, February 21, 2023 at 07:47am
We seem to be having an issue where we don't seem to pull in any of our recent test files using either the GetPackages or the GetUpdatedPackagesWithinDateRange. We DO get results using those as long as we move the date range back to at least last November. The catch is that if we use the transfer ID created when the documents are signed and sent in, we can pull in that package through the api.
We have tried looking at both statuses of SENT and COMPLETED to see if we can get them to come in from the polled list, and cannot get the recent test files to return. When I checked the status on the packages through the api by using the transfer ID (known to OneSpan as the package ID), they show a status of completed.
Any idea as to why we can only pull in the test packages by package ID directly, and not using the list functions built into the api?