424 results matched your search criteria
Match the signer's time zone
Forum topic
OneSpan Sign
Hey guys, Is it possible to automatically match the timestamp of an Ink-it report (evidence summary) with the signer's time zone?    
View all transactions in OneSpan Sign
Forum topic
OneSpan Sign
Is is possible (e.g. for administrator account) to view list of all transactions for all senders, aside from "Reports" page? And to examine contents of each transaction (signers, files etc.)?
Error code - The Supplied input cannot be parsed
Forum topic
OneSpan Sign
Users just started reporting an error code when trying to send a signature to a customer.  "The supplied input cannot be parsed"  Any clues as to what the issue could be? Is this a salesforce error or OneSpan?
Duplicate Warning Messages
Forum topic
OneSpan Sign
Hi team, Our client was reporting that if they have required radio buttons in their transaction, during Signing Ceremony, it shows warning for each buttons in the group instead of 1 per group. Is this behavior as expected or not? Thanks!
package not returned
Forum topic
OneSpan Sign
Hello, Recently when we generated reports, we found out there's one package with updated date in the time range, but not returned by the API "/api/packages?from=&to=&lastUpdatedStartDate=&lastUpdatedEndDate=", why it happened?
When customer charged for this service
Forum topic
OneSpan Sign
I am currently creating a report about how many customer are signing the documents in one particular months. I was wondering when is customer charged during this process of signing the document, is it when customer actually signed the doc or is it when sSign have send the document to user.
What is the Passoword of the document signed by one span
Forum topic
OneSpan Sign
We have a requirement to merge the singed document to create a report. for that we need to extract few pages of the Signed doucment. But we could see that the signed document is password protected for extraction.
User login data
Forum topic
OneSpan Sign
Is it possible to capture data for each time a user log's in/ log's off of the Onespan Sign web portal? I know that via the Account report, you are able to capture data around when a user is created, curious if this can be extended to log each time a user log's in to the system.
HTML response instead of JSON
Forum topic
OneSpan Sign
Hi, One of our client reported this issue: They received the following HTML response to a request instead of the JSON payload they typically received. 405 Not Allowed 405 Not Allowed nginx/1.12.2
Signing status "Completed" instead of "Signing Complete"
Forum topic
OneSpan Sign
Hi There, I am using the example provided on this page : https://developer.esignlive.com/guides/quick-start/check-package-status-and-download-documents-java/ In this example, there's a line to check the Signing Status: SigningStatus sentSigningStatus = eslClient.getSigningStatus( packageId, nul